Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Climate control failure caused mold damage to stored items.
Business reply on Google
Thank you for leaving us a rating, Jeff. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (704) 449-0502 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Customer experienced unprofessional and rude behavior from a staff member.
Business reply on Google
We are concerned to hear about your recent experience at Extra Space Storage. Please excuse any inconvenience.
Frequent price increases and rude staff behavior.
Business reply on Google
Sorry for any inconvenience. We value your feedback and would like to address your concerns. Please feel free to contact us at (704) 449-0502 to discuss this further.
Unexpected monthly rent increase without proper email notification
Business reply on Google
Thank you for leaving us a rating, Adam. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The monthly rental price for the storage unit is too high.
Business reply on Google
Thank you for leaving us a rating, David. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Unexpected fifty percent rental rate increase without prior notification
Business reply on Google
Hi Michael, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Will you please call us at 888-storage to discuss what options we may have?