Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The storage rental price is considered too expensive.
Business reply on Google
We value your opinion about our friendly service. We understand pricing concerns and appreciate your honest feedback.
Personal belongings were not returned after the storage unit was auctioned.
Business reply on Google
We are concerned to hear about your experience with personal items after auction. Please contact us at (872) 233-4424 to discuss this situation.
Lack of access to restroom facilities and running water
Business reply on Google
We understand your concerns about restroom access and facilities. Please contact us at (872) 233-4424 to discuss this matter immediately.
Storage facility significantly increased monthly rental rates after initial sign-up…
Business reply on Google
Thank you for sharing your concerns. Please contact us at (872) 233-4424 to discuss this further.
customer was not informed about the required mobile application
Frequent large rent increases and poor facility maintenance.
Business reply on Google
We're sorry to hear this, Tarella. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Storage unit had leaks, rodent damage, and unexpected price increases.
Business reply on Google
Hi Shaya. Thank you for leaving us feedback. Protecting your belongings is our top priority and we are sorry to hear about your experience. If you would like, please call us at 888-storage so that we can resolve any issues.
Storage unit contains mouse droppings causing safety concerns
Business reply on Google
We're sorry to hear about your experience, Tracie. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at 888-storage so that we can assist with your concern.
Unexpected and significant increases in monthly storage rental fees
Business reply on Google
Hi Kerri. Thank you for your feedback. Our first-month rent-free promotion waives the cost of the first month's rent. However, it does not waive the cost of the $25 administration fee or insurance. We're sorry to hear that you are unhappy with your experience and we would like to speak with you about your concerns regarding your rental rate in more detail. Feel free to call us at 888-storage so we can help.
Excessive and frequent rent increases for storage unit
Business reply on Google
Hi Mark, thank you for the feedback. We’re sorry to hear you’re unhappy with your rate. From time to time we adjust our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We have forwarded your message to the appropriate party and a manager will be reaching out to you asap. If you need anything in the meantime, please call us at 888-storage.