Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Stored belongings were infested with mice and droppings.
Business reply on Google
We are sorry to hear about the mice infestation in your unit, Bria. This is unacceptable. Please contact us at (773) 672-4876 so we can address this immediately.
Promised discounts and key fee reimbursements were not honored by staff.
Business reply on Google
We sincerely apologize, Janis, for the frustration you experienced. We understand this was not handled in the manner you deserved. We take your feedback seriously and would like the opportunity to make things right. Please reach out to us at (773) 672-4876 so we can address your concerns directly. We hope to have the chance to restore your confidence in us.
Deceptive lock requirements force customers to purchase overpriced items.
facility failed to salt icy walkways for weeks
Business reply on Google
It's unfortunate to hear about your experience. Please contact us at (773) 672-4876 to discuss this further.
Staff member was unprofessional and unavailable during lunch break.
Business reply on Google
Please contact us at (773) 672-4876.
Staff was unhelpful and the storage unit had a foul odor.
Business reply on Google
We value your input and apologize for the experience you had. Please contact us at (773) 672-4876 to discuss this further.
Unexpected rent increase and rodent infestation in storage unit
Business reply on Google
We understand your frustration with the price increase and pest issue. Please contact us at (773) 672-4876 to resolve this immediately.
Leaking roof and rodent infestation caused damage to stored personal belongings.
Business reply on Google
We sincerely apologize and understand your frustration with the roof leaking and damaged belongings. We value your feedback and want to make this right. Please contact us immediately at (773) 672-4876 so we can discuss the situation in detail, assess the damage to your items, and work towards a resolution. Our team is committed to addressing these problems and ensuring they don't happen again. Thank you for bringing this to our attention, and we hope to speak with you soon to resolve this matter.
The rental fee was increased significantly after four months.
Business reply on Google
Your feedback is invaluable to us, and we truly appreciate you taking the time to share your thoughts. We understand your concern regarding the rental fee increase and acknowledge that this change has caused disappointment. We appreciate you bringing this matter to our attention, as it helps us improve our communication and service. Thank you for reaching out to inquire about the explanation. We recognize that rate changes can be frustrating, and we will take your feedback into consideration for future pricing decisions. Once again, thank you for providing this valuable feedback.
The business increased the monthly storage fee by fifty percent without notice.
Business reply on Google
We're sorry to hear this, Gail. From time to time, our systems will compare our prices with those of other storage facilities in the area and adjust our rates accordingly. We always send a 30-day notification, and we are sorry it didn't reach you. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at (773) 420-4429 to discuss your rental rate.
The facility lacks adequate security measures to protect customers from theft.
Business reply on Google
We sincerely apologize for any inconvenience and distress you experienced at our facility. Your safety is our top priority, and we take all feedback seriously. Thank you for bringing this concerning incident to our attention. We appreciate you informing the office about the situation, and we regret that it happened. We are continuously working to improve our security measures to ensure a safe environment for all our customers. Thank you for your feedback, as it helps us identify areas where we can enhance our services and security protocols.
Facility location mismatch and refusal to provide a refund
Business reply on Google
Hi Curtis, we're sorry to hear about your experience. We would love the opportunity to make things right. Would you mind giving us a call at 888-storage?
The business significantly increased rental rates shortly after the initial agreement.
Business reply on Google
Your feedback is very important to our team, Jonathan. We're sorry to hear you're unhappy with your experience. From time to time, rates are reviewed to keep up with market conditions. Please call us to discuss your rate increase concerns at 888-storage.
The manager provided poor customer service and was unwelcoming.
Business reply on Google
Hi Cheryl, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally, so we can work to improve. Please call us at 888-storage if you'd like to discuss your concerns further.
Unannounced rate increases and improper auction notification procedures
Business reply on Google
Thank you for your kind words, Reginald. Security is our top priority and we appreciate that you have trusted us with your belongings! We are happy Mary could help! Feel free to reach out at any time at 888-storage.
Storage unit monthly rental fee increased significantly after one month.
Business reply on Google
Hi Ervin, thank you for sharing your feedback with us. We are sorry to hear that you're unhappy with your rental rate and experience. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
lack of overnight staff support for reporting issues
Business reply on Google
Thank you for leaving us a rating, Jay. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (773) 672-4876 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-storage.
Restrooms were locked and unavailable for customer use.
Business reply on Google
Thanks, Abdullah. As recommended from CDC we are required to ensure we are providing safe and healthy amenities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The business frequently increases monthly rental rates.
Business reply on Google
We’re sorry to hear this, K Thompson. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future.
Staff failed to listen to the customer during the interaction.
Business reply on Google
Hi Morene, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!