Extra Space Storage

Business reply on Google

Jessica, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities.

Business reply on Google

Hi Tanner, thank you for your feedback. We consider security our top priority and are very sorry to hear about your experience. Our system assesses rates on a 4-9 month basis to see if customers are at or close to market value on their units. After this process, customers will get a postcard with a rate increase 30 days in advance to bring them closer to market value. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (614) 792-0792?

Business reply on Google

We're sorry to hear this, Andrew Begg. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.

Business reply on Google

Hi Spiffy, your kind words are appreciated! We make it a priority to provide well-kept facilities and are so glad to hear your experience reflects that. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. We do reviews the rates on a 4-9 month basis. Feel free to stop by the office if you need anything!

Business reply on Google

Hi Rachel Teitt, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?

Business reply on Google

Hi Eric, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

Business reply on Google

Hi Tadd, we really appreciate you taking the time to leave a review. Providing a positive self-storage experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (614) 792-0792.

Business reply on Google

Hi Holys, thank you for the feedback. We’re sorry to hear you’re unhappy with your rate. We often adjust our customers’ storage unit rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please contact us at 888-storage to discuss your rate.