Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected rent increases without proper digital notification
Business reply on Google
We are sorry to hear about the notification issue, John. Please contact us at (214) 324-9022 to discuss your concerns directly.
Customer charged extra fee for staff error regarding storage unit assignment
Business reply on Google
Thank you for your feedback, Raedona. We’re sorry to hear about the confusion with your unit and the frustration regarding the additional charge. Please contact us at (214) 324-9022 to resolve this issue.
The final price was significantly higher than the advertised rate.
Business reply on Google
Please accept our apologies for the inconvenience you experienced. If you have any further questions, please contact us at (214) 324-9022.
Storage unit rental price increased significantly and locks were changed without notice.
Business reply on Google
We value your input regarding the pricing increase and lack of notification about the door & lock change. Please feel free to reach out to us at (214) 324-9022 to discuss your concerns further. Thank you for sharing your feedback.
Customer lost all personal belongings stored at the facility.
Business reply on Google
Sorry for any inconvenience you experienced. We value your feedback and are here to assist you. Please feel free to reach out to us at (214) 324-9022.
frequent and significant rental price increases without adequate notice
Business reply on Google
Please accept our apologies for any inconvenience caused by the unexpected price increases. Your feedback is incredibly valuable to us as we strive to improve based on your feedback. Thank you for sharing your experience.
The customer is dissatisfied with recurring price increases.
Business reply on Google
Hi Christy, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. thank you for choosing Life Storage.
Faulty storage unit door caused injury and subsequent theft of items
Business reply on Google
Thank you for sharing your feedback with our team, Cassandra. We're sorry you had a negative experience. We would love the chance to speak with you further about your concerns. Can you please call us at 888-storage?
The manager provided unconcerned and nonchalant customer service.
Promotional discount not applied and undisclosed insurance fees charged.
Customer received conflicting billing information and experienced poor management…
Poor communication regarding access hours and issues with payment processing systems.
Manager is unprofessional and fails to answer the office phone.
Illegal drug sales and unauthorized pets occurring in storage unit 615.