Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business increases monthly storage fees without adequate prior notice.
Business reply on Google
Michael, we apologize for any inconvenience with billing changes. Please contact us at (214) 823-8584 to discuss your account details.
frequent and unexpected rent increases for existing storage unit customers
Business reply on Google
Please feel free to reach out to us at (214) 823-8584 to discuss this further.
business refused to refund unused rent and increased prices without notice
Business reply on Google
Thank you for leaving us a rating, Haya. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Significant rate increases and security breach of storage unit
Business reply on Google
Hi Brittany, we're sorry to hear you were unhappy with your rate. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Frequent and significant increases in monthly storage rental rates
Business reply on Google
We're thrilled you had a 5-star experience at Extra Space Storage, Timmons! Stop by our office or give us a call at (214) 823-8584 if you need assistance or have any questions.
frequent and significant rental rate increases
Business reply on Google
Hi Carlos, thank you for the review. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Let us know if you have questions at 913-222-8507.
Employee was unprofessional and rude to an elderly customer.
Business reply on Google
Hi Silas, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Staff member was rude and yelled at the customer.
Business reply on Google
Claire, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Don't hesitate to reach out at 888-STORAGE if you need anything!
The storage unit rent was increased significantly after a few months.
Business reply on Google
Hi Precious, thank you for the feedback. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We understand the frustration of rate increases and would like to talk to you about your concerns. Please give us a call at 888-storage.
Facility failed to honor promotional offer and continued unauthorized billing.
Business reply on Google
Miss, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please call us at 888-storage so that we can learn more about your experience.
The storage unit rental price increased significantly over two years.
Business reply on Google
We're sorry to hear this, Shelby Kilgore. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
Monthly rent increased significantly without prior notice.
Business reply on Google
Thank you for leaving us a rating, Spencer. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (214) 823-8584 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Business frequently raises rental rates and provides poor customer service.
Business reply on Google
Lissi, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Monthly storage unit rental fees increased significantly over time.
Business reply on Google
Jennifer, We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Thank you for providing your feedback with our team so that we can use your comments to access our prices in the future. We are here to help at 888-storage, so let us know if you need anything.
The business significantly increased monthly storage fees after the initial sign-up.
Business reply on Google
Thank you for the kind words, David! We're committed to providing excellent customer service. We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.
Staff are incompetent and unhelpful regarding vehicle storage.
Business reply on Google
Hi William. We would love to hear more about your experience so we can help make things right! Feel free to contact us at 888-STORAGE with any specific details so we can work on improving your experience!
Roof leak in storage unit caused damage to personal property.
Business reply on Google
We’re sorry to hear about your experience, Macauley. It’s very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (214) 823-8584 so that we can assist with your concern.
Company failed to adjust insurance level and provided unwanted store credit.
Business reply on Google
Hi Max, thank you for taking the time to leave us a review. Feedback like yours is important to our goal of customer satisfaction. We'd like the opportunity to talk with you more about our experience. Please call us at 888-STORAGE when you get a chance.
Promotional offer was not honored and unit location was inconvenient.
significant price increase after initial promotional period