Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected rent increase and unprofessional customer service experience.
Business reply on Google
We value your input regarding pricing and service concerns, Ja’Lisa. We understand your frustration about the price increase from $70 to $120 over the past few months, and we apologize that you were not properly informed about this change. We also take your feedback about the customer service experience with Delissa seriously, as we strive to ensure all our customers receive professional and courteous service from every team member. While we're pleased to hear that other staff members at our location provided you with top-tier customer service, we recognize that consistency across all interactions is important. Please contact us at (972) 846-4794 to discuss these pricing and service issues directly so we can address your concerns properly.
Facility staff provided unauthorized access to the customer's storage unit.
Business reply on Google
We understand your serious concern about unauthorized storage access. This is unacceptable. Please contact us immediately at (972) 846-4794 to resolve this security issue.
The storage unit rental rate increased significantly after six months.
Business reply on Google
Your concerns are noted. Please feel free to reach out to us at (972) 846-4794 to discuss this further.
Poor facility maintenance, misleading pricing, and unhelpful staff service.
Business reply on Google
Sexyasskellyb, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (972) 846-4794 so that we can learn more about your experience.
Frequent rent increases and non-functional elevator with poor customer communication.
Business reply on Google
We're sorry to hear about your experience, Monica. We really appreciate your feedback. Can you please call us at 888-storage? We'd love the chance to resolve any issues.
Elevator malfunctions and expired safety inspections at storage facility
Business reply on Google
Hi Donald! Thank you for taking to time to share your experience. We want to improve your experience with us and we are sorry that we fell short. Please give us a call at 888-STORAGE so we can look into this further to assist you.
Facility has broken elevators, missing carts, and deceptive unit sizing practices.
Business reply on Google
We're sorry to hear you experienced this issue, Jamela. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. We offer push carts that may be used free of charge on a first come, first serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (972) 846-4794, and they will be happy to assist you.
Assistant manager falsely accused customer of causing property mess
Business reply on Google
We're sorry to hear this, Darlene. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience at this storage facility further.
Business refused to refund rent charged after the unit was vacated.
Business reply on Google
We appreciate your feedback, Michael. We'd love to hear more details on what happened here. Please call us at 888-STORAGE or email us at [email protected].
unauthorized individuals on premises and elevator malfunction
Business reply on Google
Hi Kimberly, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (972) 846-4794.
The business increased monthly rent without prior notification.