Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Management changed unit pricing after customer moved belongings into the unit.
Business reply on Google
We apologize for the dirty unit and misleading pricing. This experience falls short of our standards. Please contact us at (214) 617-9170 to resolve this immediately.
Online payment error and unexpected price increase for storage unit
Business reply on Google
We sincerely apologize for any inconvenience you experienced during your rental process. We understand your frustration with the payment issues, price changes, and gate access problems. Please feel free to contact us at (214) 617-9170 to discuss your concerns further. We would like to address these issues and find a solution to improve your experience with our facility.
customer charged for storage unit despite non-functional access pin
Business reply on Google
Thank you for updating your review and giving us the opportunity to make things right. We’re glad to hear that Kathy was able to resolve the issue and provide you with a full refund. We appreciate your understanding and are committed to ensuring such issues do not happen in the future.
Customer is unable to log into their account due to errors.
Business reply on Google
Hi Yun, we are sorry to hear about your experience. Our team has been informed and has tried to contact you. Please give us a call back so we can assist you with your issue. We appreciate your patience and look forward to resolving this for you.
unauthorized charges for a storage unit that was inaccessible
Business reply on Google
Hi Chino, we value your feedback and are committed to continuously improving our services to better meet your expectations. We would like to understand your situation even further, so please reach out to us at [email protected].
Unresponsive communication led to the unauthorized auction of stored personal items.
Business reply on Google
Hi Kimberly, we are sorry to hear about your experience. We attempted multiple times to contact you regarding your account, but unfortunately, we were unable to reach you and no payment had been made. Our manager has attempted to reach out to discuss a solution to your problem. If you would like to discuss this matter further, please contact us at [email protected].
Theft of trailer occurred due to inoperable security and facility access issues.
Business reply on Google
I'm sincerely sorry to hear about your negative experience at our storage facility. We prioritize our customers' satisfaction and safety, and it's unfortunate that we didn't meet your expectations this time. Regarding the theft incident, we deeply regret the loss you have experienced. We did advise securing the trailer as an additional measure of protection, which unfortunately wasn't heeded. We reported the incident to local authorities right away, as our aim is always to assist our customers in such unfortunate situations. As for the gate issues, we are aware of the occasional technical glitches and are actively working on solutions to rectify them quickly whenever they occur. Lastly, we want to clarify that our contracts are designed to protect both parties involved. We encourage all our customers to read the terms thoroughly and ask questions if any sections are unclear. We're here to help! Again, we apologize for any inconvenience caused and assure you that we're committed to improving our services. Please feel free to reach out if you have further concerns. We appreciate your feedback.
Theft of customer property due to non-functional security cameras.
Business reply on Google
Hi Gil, we are sorry you had have this experience with us. We are working diligently to improve the security of your facility and our management walks the premises regularly. If you have any additional questions or concerns, please email us at [email protected]. Thank you.
Unresponsive staff, difficult facility access, and predatory contract clauses.
Business reply on Google
Hi William, we are sorry you have had this experience. Our corporate manager has reached out to you regarding your concerns and have also offered you a full refund. If you would like to discuss your concerns further, please email [email protected]. Thank you.
Storage facility towed property prematurely and failed to provide insurance information.
Business reply on Google
Hi Carolyn, we are sorry you have had this experience. Our manager had attempted to contact you multiples times months prior to the repaving project began informing you that the BBQ would need to be moved. Our manager was notified by you to tow the BBQ if your tow truck did not arrive prior to the repaving project start date. If you would like to discuss your concerns further, please email us at [email protected]. Thank you.
Facility was closed during posted operating hours
Business reply on Google
Hi Janet, we are sorry you have had this experience. Are you sure this is the correct business you are leaving a review for? We don't have a tenant needing a refund. Perhaps you meant to review the other Absolute Self Storage business in the area? If you have further questions or concerns, please email us at [email protected]. Thank you.
inaccessible storage unit and lack of emergency contact information
Business reply on Google
Hi Deanna, we are so sorry you have had this experience with us. To help improve your situation, we have fully refunded you. If you would like to discuss your concerns further, please email us at [email protected]. Thanks.
Trailers stolen twice due to inadequate security and staff negligence.
Business reply on Google
Hi Nora, we are sorry to hear of your experience with us. We have taken steps to improve the safety and security of our tenants' property. We have also been in contact with a detective regarding your stolen items. If you would like to discuss this further or have any more concerns we would love to speak with you, please email us at [email protected]. Thank you
Customer trailer was stolen from the storage facility.
The storage facility has difficult access for larger vehicles.
Business reply on Google
Hi Jacob, we understand your frustration and wish this was something we can change for our tenants. We apologize that our facility didn't meet your storage needs.
Business charged for storage unit after customer provided move out notice
Facility has broken doors and poor customer service
Frequent gate malfunctions and unresponsive management staff at storage facility.