Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Excessive rent increases and water damage in storage unit.
Business reply on Google
Your review is appreciated. We are glad to hear that Kat and Trinity provided amazing service. Thank you for sharing your experience with us!
Unexpected monthly rent increase and lack of customer service response.
Business reply on Google
Thank you for sharing your concerns, Jazmine. We apologize for the unexpected increase in pricing and the lack of response to your inquiries. Please feel free to reach out to us at (614) 488-9100 to discuss this further.
Unauthorized account changes, extreme price hikes, and severe unit water damage.
Business reply on Google
Please accept our apologies for the unauthorized account changes, rate increases, and water damage. Contact us at (614) 488-9100 to resolve this properly.
Incorrect billing charges and inability to reach customer service.
Business reply on Google
We apologize for the billing issues and customer service challenges you experienced. Please contact us at (614) 488-9100 to resolve these concerns.
The business implemented excessive rate increases for storage units.
Business reply on Google
Thank you for your wonderful feedback! We're ecstatic to hear that you found our staff to be very nice. We strive to provide excellent service to all of our customers.
The business increased the monthly rent shortly after the initial promotion.
Business reply on Google
We appreciate your input regarding the promotional pricing and rent increase. We understand your concerns and are glad you found a solution that works better for you.
Incorrect gate code provided and unhelpful management response
Business reply on Google
B., thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (614) 488-9100 so that we can learn more about your experience.
Frequent price increases and difficult facility access for large vehicles.
Business reply on Google
Thank you for your feedback, D. We are sorry you did not have a 5-star experience with Extra Space Storage. Please call us at (614) 488-9100 so we can try to make things right!
frequent rate increases and reduced access hours
Business reply on Google
Hi Amanda, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
Facility office is unstaffed during posted operating hours
Business reply on Google
Hi Wally, thank you for your feedback. The website says Access Hours are 6 am- 10 pm. You can find a manager in during manager hours Mon-Wed: 9:30 am-6:00 pm Thu: closed, Fri: 9:30 am-06:00 pm, Sat: 09:00 am- 5:30 pm, and Sun closed. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
monthly storage fees differ from the initial quoted price
Business reply on Google
Hi Chris, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
frequent and excessive price increases for storage unit rental
Business reply on Google
Thank you for leaving us a rating, Stephen. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (614) 488-9100 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
facility has inadequate security leading to repeated vehicle vandalism and theft
Business reply on Google
Hi Jordan, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Storage unit broken into and items stolen due to lack security
Business reply on Google
Hi Thomas, thank you for your review. We are so sorry to hear this, Thomas. We strive to provide secure facilities for your valued items and are disappointed to know we failed you. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! We will be sure to send your feedback to our management for review. If there is anything we can do at this moment, please give us a call at 888-786-7243.
Frequent rent increases occurred despite upfront annual payment.
Business reply on Google
Hi Sam, thank you for your review. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Don't hesitate to give us a call at 888-STORAGE if you have any questions.
Frequent rate increases and aggressive collection practices for late payments.
Water leak in storage unit damaged personal property.