Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business significantly increased the monthly rental price after four months.
Business reply on Google
Sorry for any inconvenience with the pricing change from $116 to $196, Amy. Please contact us at (281) 656-9520 to discuss your account.
The business increased the monthly rental rate without prior notice.
Business reply on Google
We apologize for the billing concerns, Amy. Please contact us at (281) 656-9520 to resolve this matter immediately.
Unexpected rent increases and unresolved lighting issues in storage unit.
Business reply on Google
We sincerely apologize for the rent increase concerns and the ongoing lighting issue at your unit, Max. We understand your frustration and recognize that proper lighting is essential for safe access. Please contact us directly at (281) 656-9520 so we can discuss your concerns and address these issues promptly.
False advertising of unit features and unexpected monthly rate increases.
business threatened customer over a billing error caused by staff
Business reply on Google
We are sorry to hear about this billing confusion and unprofessional treatment. Please contact us at (281) 656-9520 to resolve this matter properly.
Facility has poor cleanliness and a cockroach infestation in the halls.
Business reply on Google
Thank you for sharing your concerns about our facility. We sincerely apologize for the issues you have experienced during your time with us. We take cleanliness and pest control very seriously, and we are disappointed to hear that we have fallen short of your expectations. We also understand your concerns about the climate control and overall maintenance of the property. We would like to address these issues promptly and improve your experience. Please feel free to reach out to us at (281) 656-9520 to discuss this matter further. We are committed to resolving these problems and ensuring a better storage experience for you.
Storage unit was broken into and personal property was stolen.
Theft occurred due to facility security failures and inadequate management response.
Business reply on Google
Hi Stacy, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (281) 656-9520?
Theft of equipment from storage unit and facility flooding issues.
Business reply on Google
Thank you for leaving a review, Thabo. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at (281) 656-9520 regarding your concerns.
Storage unit was broken into and staff failed to investigate.
Business reply on Google
Michael, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!
theft occurred at storage facility with no communication from management
Customer trailer was stolen and facility failed to provide camera footage.
Theft of stored property and continued billing after the incident.
Customer camper stolen due to broken facility security gate
Theft of a trailer occurred despite the presence of security cameras.
The facility bathrooms are poorly maintained and lack functional hardware.
Customer trailer was stolen from the storage facility due to security failures.
Customer trailer was stolen from the storage facility
website login issues, poor ventilation, and frequent price increases
Inflexible insurance documentation requirements and poor communication regarding storage…