Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business increased the monthly rental price shortly after leasing.
Business reply on Google
We apologize for falling short of your expectations. Please contact us at (713) 862-8200 to discuss your concerns further.
Storage unit was broken into and management is unresponsive
Business reply on Google
We're deeply disappointed to hear about your experience and the break-in that occurred. We understand your frustration with the lack of communication and updates. Please contact us directly at (713) 862-8200 to discuss this matter further. We want to address your concerns regarding security and any preventive measures we can take to ensure the safety of our customers' belongings.
Facility provided broken unit and failed to honor promised compensation
Facility has security failures, water damage, and poor management communication.
Business reply on Google
Thank you for bringing this to our attention. We apologize for falling short. Please feel free to contact us at (713) 862-8200 to discuss your concerns further.
Rental rates doubled unexpectedly and gate access issues occurred.
Business reply on Google
It's regrettable to hear about your experience with the pricing and lack of support. We take your feedback seriously and will address these issues internally. Please feel free to reach out to us at (713) 862-8200 to discuss further.
Facility gate and elevators malfunctioned and staff were unresponsive to calls
Business reply on Google
Thank you for bringing this to our attention. We are working to address these issues and improve our customer service. Please feel free to reach out to us at (713) 862-8200 if you have any further concerns.
Multiple storage units were broken into by an intruder.
Business reply on Google
Your concerns are noted. We take security very seriously and are working diligently to address the recent break-ins.
Storage units were broken into and staff provided poor assistance.
Business reply on Google
Hi Sean, thank you for your feedback. Life Storage - Houston takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (713) 862-8200.
Facility maintenance issues and unexplained rent increases.
Business reply on Google
Dear Zackary, we apologize for the inconvenience caused by the recent rental rate increase. We understand that small increases may seem unfair, but it is essential to cover the increasing costs of maintaining our storage facilities at high standards. Nevertheless, we have a few options that could potentially reduce your rental rates. If you have not yet contacted us regarding this matter, we encourage you to reach out to our customer service team. You can contact them 24/7 by phone at 866-865-7695 or via our website at www.lifestorage.com/contact.
Frequent rate increases and lack of on-site customer service staff.
Manager refused service and made discriminatory accusations against the customer.
Company changed late fee date without notifying existing tenants
Stored items were damaged by mold and compensation was denied.