Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
unauthorized increase in monthly storage unit rental fees
Business reply on Google
Thank you for leaving us a rating, Vanesa. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (317) 662-2530 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Stored items damaged by water and insurance claim denied
Business reply on Google
We're sorry to hear about your experience, 1queenbeeful. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (317) 662-2530 so that we can assist with your concern.
Inaccurate operating hours and inability to access storage unit as promised.
Business reply on Google
Stephanie, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (317) 662-2530 so that we can learn more about your experience.
The storage unit was not freshly swept.
Business reply on Google
Hi Barb, thank you for leaving us a review. We strive to provide a 5-star experience and are disappointed to hear that we fell short. Thank you for sharing your feedback, we will be sure to review it internally. If there is anything we can do for you, please let us know at 888-storage.
Customer charged for an empty storage unit
Business reply on Google
Thanks for taking the time to give us your feedback, Jareal. If you would like to provide us with more information on your experience, please stop by the office or call us at (317) 662-2530.
The final monthly price was significantly higher than the quoted price.
Business reply on Google
Hi Stephen, We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Please give us a call at 888-storage so that we can speak with you further about your concerns.