Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
facility lacks security, maintenance, and cleanliness
customer is waiting two months for a move-out refund
Business reply on Google
Thank you for taking the time to leave us a rating, Wanda. If you would like to share details of your experience call us at (317) 708-4072.
The customer was not informed about a temporary promotional pricing period.
Business reply on Google
Your concerns are noted, William. We're sorry the promotional pricing wasn't clearly communicated. Please call us at (317) 708-4072 to resolve this.
Facility failed to provide access to paid storage unit
Business reply on Google
Please accept our apologies for this issue with accessing your paid storage. Contact us at (317) 708-4072 to resolve immediately.
Staff frequently leaves the store unattended during posted business hours.
Business reply on Google
Thank you for bringing this to our attention. Please contact us at (317) 708-4072 to discuss this further.
Repeated facility thefts and failure to process insurance claims for customers.
Business reply on Google
We sincerely apologize for any inconvenience that you may have experienced. We take these concerns seriously and are working to address them as quickly as possible. Please contact us at (317) 708-4072 to discuss your situation further. We appreciate your patience and understanding.
Facility units contained a dead mouse and unauthorized individuals.
Broken gate and restricted access hours hinder moving process.
Business reply on Google
Hi Sandy - The details you described are certainly not in line with our commitment to awesome service. We’d appreciate the opportunity to speak with you to gain a better understanding of the situation. Give us a ring at (800) 784-9176 at your earliest convenience, your satisfaction is a top priority to us.
Theft of property occurred due to inadequate security and staff behavior.
Unexpected price increase and inability to reach staff for payment processing.
Access code failed and corporate refused to issue a refund
Mold damage to stored items and poor facility cleanliness and security
customer was charged after moving out and has not received refund
Assigned storage unit was already locked by another party
Customer denied promised 24-hour access to storage unit
Storage unit was robbed and insurance claim process is unresponsive
Storage units were broken into and belongings were stolen.
Hidden fees and insurance fraud resulted in damaged furniture.
Storage unit was vandalized and personal property was stolen.