Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The storage unit rental rates were increased significantly.
Business reply on Google
We take your feedback seriously about rate increases. Glad you found a suitable unit at our clean facility. Contact (463) 271-2255 for pricing concerns.
The storage facility significantly increased the monthly rental rate after four months.
Business reply on Google
We apologize for any inconvenience with the pricing increase. We understand your frustration about the rate change from $170 to $250 per month after your 4-month rental period. We recognize that receiving notification of such a significant rate adjustment can be concerning, especially when you have already invested time and effort in storing and organizing your belongings at our facility. We take your feedback about our pricing practices seriously and would like the opportunity to address your specific concerns directly. Please contact us at (463) 271-2255 to discuss your situation and we can review the details of your rental agreement and pricing structure with you.
The facility manager was perceived as unprofessional and judgmental.
Business reply on Google
We're sorry to hear about your experience. Please feel free to reach out to us at (463) 271-2255 to discuss this further.
Management provides poor communication and lacks follow through.
Business reply on Google
We apologize for falling short in providing satisfactory customer service. Please feel free to reach out to us at (463) 271-2255 to address your concerns.
Manager denied access to units and attempted to auction business inventory
Business reply on Google
We're sorry to hear about your experience at Extra Space Storage. We take all customer concerns seriously and would like to address the issues you've raised. Our goal is to provide a safe and secure storage environment for all our customers, and we're disappointed to learn that we've fallen short of your expectations. We understand your frustration regarding access to your units and the concerns about your belongings. We would like to investigate this matter thoroughly to understand what happened and find a resolution. Please contact us at (463) 271-2255 to discuss your concerns further. We're committed to working with you to address these issues and find a satisfactory solution. We aim to provide a high level of service and security for all our customers, and we'd appreciate the opportunity to understand and resolve the situation. Your feedback is important to us, and we want to ensure that we maintain the trust of our customers.
storage unit rental rate increased significantly after three months
Business reply on Google
We're disappointed to hear about your experience, Patrick. Please feel free to reach out to us at (463) 271-2255 to discuss this further. Thank you for your feedback.