Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Online rental process failed to disclose mandatory in-person identity verification…
Business reply on Google
We are sorry to hear this, Ally. Please call us at (317) 836-0601 so we can address the billing concern and improve our online rental process.
The monthly rental rate doubled without prior notification.
Business reply on Google
Hi Maria, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please stop by the office or give us a call if you need anything.
Customer experienced theft of belongings at a previous storage facility.
Business reply on Google
Thank you for giving us feedback, Christopher. Our team will review this internally and hopefully we can give you a 5 star experience in the future. In the meantime, if you have any questions give us a call at (317) 836-0601.
Long wait time and unprofessional behavior from the staff member.
Business reply on Google
Indianapilis, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. Please give us a call at 888-storage so that we can speak with you further about your concerns.
The storage unit has a rodent infestation problem.
Business reply on Google
Thank you for the kind words, Mister. We're glad Orlando has been helpful and polite to work with! Our team is here to serve you, so give us a call at (317) 836-0601 if you need any future assistance.
Unexpected significant monthly rate increase without prior notification
Business reply on Google
Hi Yuriza, thank you for your feedback. We're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. We'd like to discuss your concerns regarding your rate increase and pest issue in more detail. Please feel free to call us at 888-storage.
Storage unit rental fees were increased significantly without prior notice.
Business reply on Google
Hi Mel, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
storage unit infested with cockroaches damaging stored property
Business reply on Google
Hi Cameron, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we are disappointed that we fell short. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. We wanted to let you know that our district office will be reaching out to you to see how we can turn your experience around.
The business increased storage unit rental prices without prior notice.
Business reply on Google
Jason, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. Please call us at (317) 501-1987 with any questions!
Facility has pest infestation and frequent price increases
Business reply on Google
Hi Ana, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
unpredictable price increases and rodent infestation in storage units
Personal property stolen from storage unit due to poor security protocols
Staff allegedly disturbed and damaged property inside the storage unit.
frequent and automatic rental fee increases without prior notification
Business reply on Google
Hi Jake, we work hard to provide a value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we find it necessary to make adjustments to our customers’ rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Additionally, you should be notified of any changes to your account. We suggest you verify your contact information with your facility if this is not the case. We appreciate your feedback and will certainly pass it along to our team for future consideration. Thanks!