Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rent increased unexpectedly after a few months of storage.
Business reply on Google
We are sorry to hear about the rent increase concern. We appreciate your kind words about our manager. Thank you for choosing Extra Space Storage.
Frequent unit break-ins due to inadequate security and perimeter fencing.
Business reply on Google
We take security concerns seriously. Please contact us at (463) 254-0587 to discuss specific incidents. We continuously evaluate and improve our security measures to protect our customers' belongings.
Facility management increased rental rates and restricted access hours.
Business reply on Google
We regret to learn about your experience with the price increase. Please feel free to reach out to our business phone at (463) 254-0587 for further assistance.
multiple thefts occurred due to inadequate security and surveillance
Business reply on Google
Hi Ron, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.