Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business increased monthly rental rates by two hundred percent.
Business reply on Google
Apologies for any inconvenience, Nicholas. A 200% increase is concerning. Please call us at (317) 207-9129 so we can review your account and address this directly.
staff harassment, threats of property destruction, and unsafe facility conditions
Business reply on Google
Please accept our apologies for this serious situation. Contact us immediately at (317) 207-9129 to address these safety concerns.
Climate control failure caused mold growth on stored furniture and boxes.
Business reply on Google
Please accept our sincere apologies for the mold issue you've experienced in your climate-controlled unit. We understand how concerning this must be, especially given that you specifically chose our facility for climate control to protect your antique furniture and belongings after selling your home. The presence of mold on both your wooden furniture and boxes is certainly not what you should expect from a climate-controlled storage unit, and we take this matter very seriously. We want to address this situation promptly and work with you to resolve it. Please contact us at (317) 207-9129 to discuss your claim immediately so we can begin the process and provide you with the assistance you need.
inaccessible storage unit and security concerns regarding unauthorized gate access
Business reply on Google
Thank you for bringing this to our attention. Please contact us at (317) 207-9129 to discuss your concerns further.
Facility lacks security and staff failed to address safety concerns.
Facility security issues, poor management, and incorrect billing for multiple units.
Facility access hours are limited and not twenty-four hours.
Business reply on Google
Caleb, we appreciate your feedback. Thank you for your comments.
Limited facility access hours due to onsite management policies.