Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Rodent infestation and significant price increases caused unit abandonment.
Business reply on Google
We're sorry to hear about your bad experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Storage unit was robbed and management refused to assist police investigation.
Business reply on Google
Thank you for sharing your concerns about the pricing increase from $85 to $159 for your storage unit. We understand your frustration with the sudden doubling of your monthly rate and how this unexpected change can be disruptive when you have other important matters to handle. We recognize that dealing with significant price increases, especially when you've been a customer for months, can be particularly concerning and stressful. Please contact us at (317) 662-2568 to discuss your specific situation and we can review the details of your account and the pricing changes that occurred.
Customer charged higher rates and fees after being transferred locations.
Business reply on Google
We apologize for any inconvenience with the transfer, pricing changes, and additional fees. Your concerns are valid. Please contact us at (317) 662-2568 to discuss this matter.
Unit was locked despite promises of instant access and poor support.
Business reply on Google
It's regrettable to hear about your experience. We strive to improve based on your feedback.
Frequent rent increases and poor communication regarding unit pricing
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Your concerns regarding the rent increases and communication issues have been noted. We understand how frustrating this can be, and we would like the opportunity to address these matters directly with you. Please feel free to reach out to us at (317) 662-2568 to discuss this further. We value your business and would like to work towards finding a resolution to your concerns.
facility has rodent infestation and unsanitary conditions
Business reply on Google
Your concerns are noted. Please feel free to contact us at (317) 662-2568 to discuss this matter further.
facility had pest droppings and unauthorized price increases
Business reply on Google
We are concerned to hear about your experience with pest droppings. Please contact us at (317) 662-2568 to discuss this further. Thank you for your feedback.
The business significantly increased monthly rental rates within six months.
Business reply on Google
Your feedback is very important to our team, Kalin. We're sorry to hear you're unhappy with your experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Customer cannot access storage unit due to inactive entry code.
Business reply on Google
Mr, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (317) 662-2568 so that we can learn more about your experience.
Late payment resulted in a significant increase in monthly storage fees.
Business reply on Google
We're sorry to hear this, Kimberly Evans. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage to discuss this further!
Rental fees increased significantly after six months of storage.
Business reply on Google
Hi Ashley, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
frequent price increases for storage unit rental
Business reply on Google
Hi Tamika, thank you for leaving us a review. We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Technical access issues and unexpected rent increase with short notice.
Business reply on Google
Hi Leanne, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you?
monthly storage fees increase repeatedly after the initial contract period
Business reply on Google
Hi Big LA, thank you for sharing your feedback with us. We understand the frustration of rate increases, and are sorry to hear that you are unhappy with your experience. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Storage unit was broken into and management refused to provide information.
Business reply on Google
Hi Rob, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We are very sorry to hear about your experience and would like to help if possible. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Unexpected price increases, pest infestation, and billing disputes.
Business reply on Google
Hi Karen, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard and we are sorry to hear that we missed the mark. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Call us at 888-storage if you have any questions or need assistance with your rental.
unstaffed location and unprofessional customer service regarding lock installation
Business reply on Google
Hi Amanda, thank you for taking the time to leave us a rating! We are truly sorry to hear you have had a negative experience renting with us. We’d really like to see where things went wrong and what can be done. We want to make sure you are getting the assistance and customer service that you deserve. Will you please reach out to us at 317-586-1813?
Poor communication, unauthorized lock removal, and unexpected price increases.
Business reply on Google
Hi Riley, thank you for taking the time to leave us a review. We are glad to hear that our facility's security meets your expectations! We strive to provide 5 star service to every customer that walks through our doors or gives us a call and are sorry to hear you did not have that experience. If you ever need anything, feel free to give us a call at 888-storage.