Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business substantially increased monthly storage unit rental prices.
Business reply on Google
Apologies for any inconvenience caused by the price increase. Thank you for your feedback.
Rental payment was doubled without prior notification
Business reply on Google
Hi Quenton, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!
The monthly storage unit rental price increased significantly.
Business reply on Google
We're sorry to hear this, John Isham. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage.
Staff member was incompetent and caused a two hour wait
The business increased storage rental rates after the initial sign-up period.
The business increased rental rates six months into the contract.
The business failed to return the rental truck deposit.