Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Building lighting waste and water leaking onto public stairs
Business reply on Google
We apologize for any inconvenience, Clay. We take energy use and safety seriously. Please call us at (718) 392-0187 so we can address the water and lighting concerns.
Customer charged for storage unit without completing rental agreement or signing.
Business reply on Google
We are genuinely concerned to hear about your experience, and we sincerely apologize for the frustration and confusion this situation has caused you, Madeleine. We understand how distressing it must be to find yourself charged for a service you did not feel you had formally agreed to. Your concerns regarding the charges, including the administrative fee and the days between when you provided your credit card information and when you called, are important to us, and we want to make sure they are properly reviewed and addressed. We take billing disputes very seriously and want to ensure that your situation is handled with the attention it deserves. We would like the opportunity to look into the details of your case thoroughly and work toward a resolution. Please do not hesitate to call us directly at 888-786-7243 so that we can review the charges and address your billing dispute in a more detailed and personalized manner. We appreciate you bringing this matter to our attention and hope to speak with you soon.
The storage facility manager exhibits unprofessional and rude behavior toward customers.
Business reply on Google
We sincerely apologize for the experience you had, Jason. The behavior you described is something we take very seriously, as we expect all team members to maintain a professional and genuine demeanor at all times. We're glad the rest of the staff has been lovely, and we want to ensure your overall experience reflects that same positivity. Please give us a call at 888-786-7243 so we can address your concerns directly. Thank you for your feedback, as it helps us improve for all our customers.
Manager exhibited discriminatory behavior and customer reported missing items.
The facility manager provided poor customer service.
Business reply on Google
We apologize for falling short of your expectations, Anthony. Your feedback about our manager is concerning. Please contact us at 888-786-7243 to discuss your experience.
Staff prevented movers from accessing unit and allegedly lied about call recording.
Business reply on Google
We sincerely apologize for any inconvenience you experienced with your move-out scheduling and the communication issues that occurred. We understand how frustrating it must have been when your moving team was unable to complete the move out as originally discussed, especially after you had made arrangements based on our initial conversation. We also apologize for the confusion regarding the requirements for your presence during the move-out process and any miscommunication that may have taken place between our staff and you. Additionally, we regret any concerns you may have regarding the phone call recording matter. Please contact us directly at (718) 392-0187 so we can discuss this situation in detail and work together to resolve this matter promptly.
Manager refused to honor the advertised web rate for new customers.
Staff member exhibited discriminatory and unprofessional behavior toward customers and…
The business doubled the monthly rent without providing adequate prior notice.
Business reply on Google
We sincerely apologize for the rent increase concern and the frustration it has caused you. This situation does not reflect our values or the level of service we strive to provide. We understand how unexpected changes can be upsetting, and we want to address this issue promptly. Please contact us directly at (718) 392-0187 so we can review your account, discuss the situation in detail, and work towards resolving this matter immediately. We value your business and hope to have the opportunity to make this right.
Unexpected and significant monthly storage fee increases after initial sign up.
Business reply on Google
It's regrettable to hear about your experience. Please feel free to reach out to us at (718) 392-0187 to discuss this further.
Unexpected rent increases and unprofessional behavior by the facility manager.
Business reply on Google
We understand your frustration with the pricing changes and staff experience at our Northern Blvd location. We take customer feedback seriously and would like to address your concerns regarding the rate increases and the interaction with our manager. Please contact us directly at (718) 392-0187 so we can discuss your specific situation, review your contract details, and work towards a resolution that addresses your concerns. We appreciate you bringing this to our attention and look forward to speaking with you.
customer experienced unprofessional and unfair treatment from the staff
Business reply on Google
Business, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
facility loading doors have been broken for over a month
Business reply on Google
We understand your frustration with the broken doors, Melissa. This issue shouldn't persist for a month. Please contact us at (718) 392-0187 to resolve this immediately.
Manager refused to honor the advertised online storage unit price
Business reply on Google
We sincerely apologize for any inconvenience caused during your recent interaction with our storage facility. Thank you for taking the time to share your feedback about your experience. We take all customer concerns seriously and will review this matter internally to ensure our service standards are being met. We appreciate you bringing this to our attention.
The business repeatedly increased rental rates after the initial move-in.
Business reply on Google
We sincerely apologize for any inconvenience you experienced. We understand your concerns regarding pricing and customer service, and we would like to address them. Our aim is to provide transparent and fair pricing to all our customers. If there were any misunderstandings or issues with your charges, we would appreciate the opportunity to review your account in detail and clarify any discrepancies. Please contact our office directly so we can look into your specific situation and work towards a resolution. We value your feedback as it helps us improve our services and ensure a better experience for all our customers.
Monthly storage fees were increased significantly after the initial rental period.
Business reply on Google
Hi Caitlin, thank you for your feedback. We know it's important to be able to access your belongings. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Unexpected rate increases and mandatory additional fees for storage services.
Business reply on Google
We're sorry to hear this, K. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Storage unit square footage was smaller than advertised due to column
Business reply on Google
Hi Edson, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the size of your unit. In the meantime, give us a call at (718) 392-0187 if you need anything.
Staff are rude and parking spaces are unavailable for customers.
Business reply on Google
Hi Luisa, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. So we can directly address your concerns, please call us at 888-storage or email us at [email protected] so we can gather your account and contact information.
staff members are unhelpful and do not speak spanish
Business reply on Google
Hola Maria, Realmente le agradecemos que se tome el tiempo para dejar una reseña. Si hay algo que nosotros podamos hacer para mejorar su experiencia, por favor llámenos al número de teléfono 888-storage.Nos encantaría tener la oportunidad de hacer las correcciones apropiadas. Podría llamarnos al número de teléfono 888-586-9658?