Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unauthorized charges and unexpected monthly price increases for storage unit.
Business reply on Google
Please accept our apologies for the issues you experienced with the pricing changes Tyasia. Your feedback is valuable to us. (512) 201-2478.
excessive rent increases with inadequate notification methods
Business reply on Google
Your concerns regarding rent increases and notification methods are noted. Please call us at (512) 201-2478 to discuss your account, Andrew.
The storage facility has a high risk of theft.
Business reply on Google
Levi, your concerns are noted. Please accept our apologies for the experience you had at Extra Space Storage. If you have any further questions or need assistance, please feel free to reach out at (512) 201-2478.
Theft of tools from a trailer on the premises
The business increases rent without providing proper notification to the customer.
Business reply on Google
We apologize for the rent increase issues and notification problems. Please contact us at (512) 201-2478 to resolve this matter.
Excessive rent increases over a two year period
Business reply on Google
We apologize for falling short of your expectations regarding pricing changes. Please contact us at (512) 201-2478 to discuss your concerns.
promotional rent discount was not applied to the account
Business reply on Google
We understand your frustration about the first month's rent and facility issues. Please contact us at (512) 201-2478 to resolve these concerns.
Storage unit rental price increased significantly beyond initial expectations.
Business reply on Google
We regret to learn about your experience with the price increase. Please contact us at (512) 201-2478 so we can discuss this further and find a resolution.
Unexpected storage rate increase caused bank overdraft fees
Business reply on Google
Hi Keyati, we're sorry to hear you were unhappy with your rate. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
customer is being overcharged for a storage unit rental
Business reply on Google
We're sorry to hear this, Randall. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Unexpected rent increases and unauthorized insurance charges added to account.
Business reply on Google
Thank you for leaving us a rating, Carroll. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
excessive rent increases and presence of rodent droppings in storage unit
Business reply on Google
Hi Casey, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Storage unit was dirty and damaged with poor communication.
Business reply on Google
Hi Loudcloudstudios, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please give us a call at 888-storage if you would like to discuss this further!
Multiple customer vehicles and property stolen from the storage facility.
Business reply on Google
Hi Teddy, thank you for your feedback. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (512) 201-2478?
Theft occurred due to broken security gates and poor management response.
Business reply on Google
Hi Denise, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security and excellent customer service. We are sorry to hear about your negative experience. The value of our units changes from month to month based on market values. Periodically we do adjust rates to reflect the current value. If a rate increase is necessary, we send a notification to the mailing address on file 30 days in advance. We do not have discounts for 5-star reviews and want our customers to leave honest feedback so we can improve. We are disappointed to hear that you were told this, and will be sure to coach our staff so that doesn't happen again. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Theft of stored property due to unsecured facility access.
Business reply on Google
Hi Katremake, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (512) 201-2478?
High rental costs and rude staff service regarding a faulty lock.
Business reply on Google
Hi Rustler45, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Reserved parking space was unavailable and price was increased without notice.
Storage unit was broken into and all property was stolen.
Business reply on Google
Hi Jeremy, thank you for your review. We appreciate you taking the time to share your experience and we value your feedback. We are sorry to hear that your experience with us fell short of expectations. If there's anything that we can do, please give us a call at 888-storage.
Frequent monthly fee increases caused customer to move out.
Business reply on Google
Hi Charles, we're sorry to hear that you did not have a great experience with us. We would love to hear more about your experience and make things right, please call us at 888-storage.