Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied unit access despite being within operating hours
Business reply on Google
We sincerely apologize for falling short of your expectations during your visit on Saturday, 03.21.26, Ms. Tonya. The inconsistent application of the policy you experienced is completely unacceptable, and we understand your frustration with being turned away while another customer was simultaneously allowed elevator access. You are absolutely right that, as a paying customer, you should expect policies to be applied consistently to all customers, especially since you were well within our access hours with 15 minutes remaining before closing time. The dismissive and condescending treatment you received from our male employee working that Saturday evening is not reflective of the respectful service standards we strive to maintain. We take your concerns about this disappointing experience very seriously and want to address this matter directly with you. Don't hesitate to contact us at (646) 561-9420 so we can discuss this experience in detail and work toward a resolution.
The business frequently increases monthly storage rental fees.
Business reply on Google
We understand your concerns about pricing. For questions about rates or to discuss options, please contact our team at (646) 561-9420. Your feedback helps us improve.
Limited access hours and significant price increases for storage unit rental.
Business reply on Google
We apologize for the access issues and pricing concerns. Please contact us at (646) 561-9420 to discuss your experience.
Misleading pricing and lack of climate control in storage units.
Business reply on Google
We are concerned to hear about the pricing and climate issues. Please contact us at (646) 561-9420 to discuss your concerns.
Unexpected sixty-two percent increase in monthly storage rental rates
Business reply on Google
Phambulous, we understand the frustration of rate increases and we sincerely apologize for any inconvenience this has caused you. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities and maintain the quality of service our customers expect. We appreciate your feedback and will take your concerns into consideration as we review our pricing policies. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We value your business and hope to find a resolution that works for both parties.
Monthly storage rental prices increased three times over one year.
Business reply on Google
We apologize for any inconvenience caused by the pricing increases. Please excuse any inconvenience and feel free to reach out to us at (646) 561-9420 for further assistance.
Staff accused of theft and unauthorized entry into storage unit
Business reply on Google
We deeply regret to hear about your unsatisfactory experience with our storage facility. Your concerns are important to us, and we would like to address them directly. Please contact us at (646) 561-9420 so we can discuss this matter in detail, clarify any misunderstandings, and work towards resolving the issues you've encountered. We take the security of our customers' belongings very seriously and want to ensure your concerns are properly addressed.
The facility provided insufficient notice regarding closure and frequent price increases.
Business reply on Google
Thank you for taking the time to leave us a rating, Gamel. Please contact us at (646) 561-9420 with any specific details that could help us improve your experience in the future.
inconsistent staff behavior and past experiences with rude employees
Business reply on Google
Hi Commander Fight, we appreciate your feedback. We're glad our team was able to help! Don't hesitate to reach out if you need anything!
customer charged full month due to incorrect prorating information
Unexpected price increases and limited facility access hours
Staff are rude and the office is frequently unstaffed.
Staff rented a reserved storage unit to another customer.
Business reply on Google
Hi Reylicia, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
staff unavailable to process payments on the due date