Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
company failed to issue full refund for unused storage months
Business reply on Google
Apologies for any inconvenience with your refund and our service during this difficult time, Jenni. Please contact us at (347) 378-6077 to resolve.
The website displays incorrect locker size information.
Business reply on Google
Your feedback is important to us, Annalisa. Please feel free to reach out to us at (347) 378-6077 to discuss this further.
rapid price increases and restrictive access policies
Business reply on Google
We take your feedback seriously about pricing changes and service concerns, Puneet. Please contact us at (347) 378-6077 to discuss your experience.
denied access to storage unit before official closing time
Manager incorrectly accused customer of having an outstanding balance
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the unprofessional treatment you experienced. Please contact us at (347) 378-6077 to resolve this matter.
The front desk staff member displayed an unprofessional and rude attitude.
Business reply on Google
We are sorry to hear about your experience. Please contact us at (347) 378-6077 to discuss this matter further.
The business implemented a significant, unexpected rental rate increase.
Business reply on Google
Thank you for leaving us a rating, Jennifer. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Poor customer service and lack of available parking.
Business reply on Google
Your feedback is very important to our team, Jay. We're sorry to hear you're unhappy with your experience and will use this feedback to improve in the future. We'd love a chance to talk with you directly, please call us at 888-storage.
Employee forced customer to vacate a parking space for personal use
Business reply on Google
Hi Ralph, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Facility opened 75 minutes late and staff was unprofessional.
Business reply on Google
Hi D., we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! If you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
The business charged a higher rate than the agreed web promotion.
Business reply on Google
Hi Edwin, thanks for your feedback. We're sorry to hear that you experienced an issue during your unit transfer process. Web site promotions are for new customers only and we are sorry this wasn't explained to you. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. You can call us at 888-storage if you'd like to discuss your concerns.
Staff failed to honor promotion and stole personal items from unit.
Business reply on Google
Hi Daniel, We really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your trust in the future! Will you please give us a call at 888-786-7243 to discuss your rate further?
Restroom facilities are unavailable at this storage location.
Business reply on Google
Hi Sidney, thank you for taking the time to provide your feedback. We strive for our customers to have 5-star experiences and we are sorry we fell short. Customer service is very important to us. We hope you give us the chance to improve your experience. Please give us a call at 888-STORAGE so we can work on improving our relationship and look into this matter further.
Unresolved sanitation issues, locked restrooms, and non-functional mobile application.
Business reply on Google
Hi Malekh, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We are always looking for ways we can improve. Please don't hesitate to reach out to us at 888-storage and let us know what we can do to earn 5-stars from you!
Staff provided poor customer service and made paying bills difficult.
Business reply on Google
Aura, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Thank you for letting us know about your recent visit to Extra Space Storage. We hope that if you are ever in need of storage again, you will allow us the opportunity to improve on your previous rental and continue to be your trusted storage provider. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
Customer access to the facility bathroom is consistently denied by staff.
Business reply on Google
Hi Ana, we really appreciate you taking the time to leave a review. We are following CDC guidelines and due to the low staff, we are not able to open the restrooms at this time. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-storage.
Staff were impatient and the storage unit pricing is too high.
Business reply on Google
We are sorry to read this Caiphia. We are competitively priced in your area and our prices also reflect the features and amenities that you have access to. However, we would like to look into this further for you. Please email your contact information to [email protected] so someone from our team can reach out to you. Hope to hear from you soon.
The store manager is extremely rude to customers.
Business reply on Google
We are so sorry to read about your experience, Joffy. It sounds like we did not do a very good job WOW!ing you with our Customer service. Please email your contact information to [email protected] and we will have someone from our team reach out to you.
Website provided inaccurate pricing and unit availability information.
Business reply on Google
Hi, Jessica. We are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Promised moving services are unavailable and communication is non-existent.
Business reply on Google
Hello, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.