Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
constant loud equipment alarms causing noise disturbance to nearby residents
Facility opened over an hour late causing customer scheduling conflicts.
Business reply on Google
Lizz, we apologize for the late openings and inconvenience. Please contact us at (212) 694-0849 to discuss your concerns and unit rate.
The company increased the storage unit price after providing a quote.
Business reply on Google
We apologize for any inconvenience with pricing changes and hidden fees. Please contact us at (212) 694-0849 to discuss your experience directly.
Business allegedly discarded and stole personal property after missed payment.
Business reply on Google
We are concerned to hear about your experience. This doesn't reflect our standards. Please contact us at (212) 694-0849 to discuss this matter.
Business imposed illegal rent increases without proper legal notice
Business reply on Google
Thank you for bringing this to our attention. We are sorry to hear about your recent experience and would like to address your concerns. Please feel free to contact us at (212) 694-0849 to discuss this further.
frequent and unexpected rental price increases
Business reply on Google
We understand your frustration with the price increases, Tyler. Please contact us at (212) 694-0849 to discuss your concerns.
Unexpected monthly storage rate increase without proper notification.
Business reply on Google
We're disappointed to hear about your experience with the rate increase and the communication issues you encountered. We apologize for any confusion or inconvenience this may have caused. Our goal is to provide clear and consistent communication to all our customers. Please feel free to reach out to us at (212) 694-0849 to discuss this situation further. We would like the opportunity to address your concerns and find a resolution. Thank you for sharing your feedback, as it helps us improve our services.
Customer received an incorrect refund amount after canceling storage rental.
Business reply on Google
We regret to learn about your experience. Please contact us at (212) 694-0849 for further assistance.
Significant rent increase, unpleasant facility odor, and unprofessional staff behavior.
Business reply on Google
We're disappointed to hear about your experience. Please feel free to reach out to us at (212) 694-0849 to discuss your concerns further.
Facility is dirty with pest issues and poorly maintained equipment.
Business reply on Google
Plato, we sincerely apologize for any inconvenience you have experienced. We appreciate your feedback and will take steps to address the issues you have mentioned. Please contact us at (212) 694-0849 so we can further discuss your concerns. We value your business and want to make sure you have a positive experience with our company. Thank you.
Manager was rude and refused to honor online promotional pricing
Business reply on Google
J, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (212) 694-0849 so that we can learn more about your experience.
Storage unit rental fees increased significantly over time.
Business reply on Google
Thanks for the feedback, Monique. We're sorry to hear you were unsatisfied with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The business increased the monthly storage rental rate unexpectedly.
Business reply on Google
Hi Janierre, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Elevator out of service with no staff assistance provided to customer
Military discount policy excludes veterans who are not active duty personnel.
Business reply on Google
Hi James, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! We would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Staff refused entry for payment and monthly rate increases are excessive.
Business reply on Google
Hi Sliver, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Customer service staff require additional training.
Business reply on Google
Hi Sue, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Staff member was unprofessional and made customer wait unnecessarily.
Business reply on Google
Fatmata, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
Facility failed to honor reserved rate and delayed processing customer refund
Business reply on Google
Hi David, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we want you to know your experience will be reviewed internally. Thank you for your feedback.
Facility failed to open on time causing delays for customers.