Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The company repeatedly increased storage rental rates after the initial sign-up.
Business reply on Google
We understand your frustration with the rate increases, Libby. Your feedback is important to us. Please contact us at (445) 300-8240 to discuss your account and work through these concerns together.
frequent and unexpected price increases for storage unit rental
Business reply on Google
We regret to learn about pricing concerns. Thanks for noting our clean location and helpful staff. Please contact (445) 300-8240 to discuss options.
human waste found on the fourth floor of the storage facility
Business reply on Google
We're disappointed to hear about your experience at Extra Space Storage. Please feel free to reach out to us at (445) 300-8240 to discuss this further.
Staff are frequently absent and exhibit rude, dismissive behavior.
Business reply on Google
Your concerns are noted. We're sorry about the rude service and lack of front desk coverage. Please contact us at (445) 300-8240 to discuss this further.
facility has a rat infestation and unsafe environment for customers
Business reply on Google
We understand your concerns about the rat infestation and safety issues. Please contact us at (445) 300-8240 to discuss further.