Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Items are disappearing from storage units at the facility.
Business reply on Google
Your feedback is important to us, Dítlly. We understand your concerns about missing items. Please contact us at (215) 398-7993 to discuss this matter.
Inadequate security measures leading to reported theft at the facility.
Business reply on Google
We are disappointed to hear about your security concerns. Your safety matters deeply to us. Please contact us at (215) 398-7993 to discuss.
Customer denied access to unit and threatened with property disposal
Business reply on Google
We sincerely apologize for the issues you've experienced with your storage unit rental. This is not the level of service we aim to provide, and we understand your frustration. We take your concerns very seriously and want to address them promptly. Please contact us at 888-786-7243 so we can investigate your concerns thoroughly, review your account details, and work towards a satisfactory resolution. We value your feedback and will use it to improve our services and prevent similar situations in the future. Our goal is to ensure all our customers have a positive experience, and we're committed to making this right for you.
The storage facility office failed to open during scheduled business hours.
Business reply on Google
Please accept our apologies for the closed office. For immediate assistance with storage access, contact us at (215) 398-7993.
Facility fire caused property damage and poor communication regarding unit access
Business reply on Google
Your feedback is invaluable to us. We're sorry to hear about your experience and the challenges you've faced. Please reach out to us at (215) 398-7993 to discuss this further.