Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unexpected monthly bill increase and lack of staff communication
Business reply on Google
Your concerns are noted, Kenyatta. The billing increase and lack of callbacks are unacceptable. Please call us at (215) 471-1002 for immediate assistance.
poor facility access design and unexpected rent increases
Business reply on Google
We are disappointed to hear about your experience with the entry system and the rent increase. Please feel free to reach out to us at (215) 471-1002 to discuss your concerns further, Park.
Unexpected increase in unit rental price
Business reply on Google
We appreciate your input about the pricing change and staff experience. It's wonderful that you found the unit to be a great space that served your storage needs effectively during this important time. We're also pleased to hear that you enjoyed working with Maniche and found her to be nice and helpful.
The monthly rental price for the storage unit was doubled.
Business reply on Google
It's regrettable to hear about the price increase, we appreciate your feedback. Thank you for letting us know.
The storage unit lacks proper climate control and poses health risks.
Business reply on Google
Thank you for your feedback. We understand your concern about the temperature inside the units. Please contact us at (215) 471-1002 to discuss this issue.
rodent infestation caused damage to stored personal belongings
Business reply on Google
We sincerely apologize for your unacceptable experience. Please contact us at (215) 471-1002 to address this serious issue. Your belongings' safety is our top priority.
Staff damaged belongings and failed to address a rodent infestation.
Business reply on Google
Hi Rilka, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (215) 471-1002.
Customer property was stolen from the storage unit.
Business reply on Google
Thank you for sharing your feedback with our team, Erin. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
The monthly storage rental fees are too expensive.
Business reply on Google
Thank you for leaving us a rating, Aunt. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (215) 471-1002 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Allegations of theft, poor facility maintenance, and lack of amenities.
Business reply on Google
We really appreciate you taking the time to share your feedback, Queen. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
Lack of seating and unauthorized use of storage units for sleeping
Business reply on Google
Thank you for sharing feedback, The Lord Of Lords'. We're sorry to hear you're unhappy with your experience renting with us. We'd love a chance to make things right, please call us at 888-storage.
access hours do not align with monthly rental fees
Business reply on Google
Hi, Antoine. We want to thank you for taking the time to provide your feedback. Your suggestions will be reviewed internally so we can work on improving your experience. Please give us a call at 888-storage if you would like to share more details with our team.
Company acquisition resulted in loss of customer contract and special pricing.
Business reply on Google
Hi Angel. We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Thank you for your feedback.
The customer feels the monthly storage fees are too high.
Business reply on Google
Thank you for your review. We try to keep our rates reasonable and competitive.
unexplained additional fees added to storage unit account
Business reply on Google
We have no record of you being a current or previous tenant.
Staff refused to assist customer shortly before closing time.
Business reply on Google
Jason we're very sorry that you were unable to rent a storage unit yesterday at 5:30 in the afternoon. We had an unfortunate situation going on and we hope that you will be able to give us a second chance. Thank you for your feedback. The Manager
Storage unit sold without proper notification despite direct payment setup
facility has rat infestation and water damage with poor management response
Business reply on Google
Melody We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We do use a professional exterminating company that comes to our building and they will be put on notification of your concern.
online pricing and unit availability did not match in-person information
Business reply on Google
‘I’m sorry you had a bad experience. We’ve been in business 13 years, we serve hundreds of customers a week, and we strive to create the best possible storage experience.