Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Parking lot was not cleared of ice during a snow storm
Business reply on Google
We apologize for falling short with parking lot snow treatment. Staff feedback appreciated. Reviewing contractor options. Contact (215) 764-3763 for updates.
Unexpected and frequent rental rate increases without proper notification.
Business reply on Google
We understand your frustration with the rate increases and lack of proper notice. Please contact us at (215) 764-3763 to discuss your concerns.
The business repeatedly raises storage fees without providing required customer…
Business reply on Google
Hi Paul, we're sorry to hear you're receiving too many notifications. To update your communication preferences, please contact the facility manager directly and our team will update your communication settings. We value your feedback and will work to improve, so we can better serve you in the future.
Staff absence and malfunctioning access doors hindered unit entry and navigation.
Business reply on Google
Please accept our sincere apologies for the difficulties you experienced during your visit. We understand how frustrating it must have been to encounter issues with incorrect unit information, automatic doors, and access to the property. Your feedback is extremely valuable to us, as it helps us identify areas where we need to improve our service. We will review our procedures to ensure that such inconveniences are minimized in the future. Thank you for bringing these matters to our attention.
Significant rent increases and poor climate control in the storage facility.
Business reply on Google
We sincerely apologize for the inconvenience you've experienced with the recent changes at our facility. We value your business and would be happy to discuss your concerns further if you want to contact us directly at 888-storage. Thank you for bringing your concerns to our attention so we can look into them and how we can improve.
Monthly rental rates increased significantly due to market value adjustments.
Business reply on Google
We apologize for falling short in meeting your expectations regarding the pricing increase. We strive to provide competitive rates and value for our customers. Thank you for your feedback, Denise.
unexpected monthly rent increase without proper notification
Business reply on Google
Hi Christina, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at (215) 764-3763.
The monthly rent increased by nearly one hundred percent in one year.
Business reply on Google
Your feedback is very important to our team, Amanda. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to call us at 888-storage if you would like to discuss your experience.
Frequent and excessive rental rate increases for storage unit
Business reply on Google
Thank you for sharing your feedback with our team, Erika. We're sorry you had a negative experience. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
The monthly storage rental rate increased twice in ten months.
Business reply on Google
Hi Court, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Storage unit rental prices are significantly higher than competitors.
Business reply on Google
We're sorry to hear this, Tashika White. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. As always, give us a call at 888-storage if you need anything.
Elevators and drive-up bays are frequently out of service.
Business reply on Google
Thank you for leaving us a rating, Donna. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (215) 764-3763 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Military discount denied and monthly rental rate increased significantly
Business reply on Google
Hi Sara, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. If there's anything that we can do to earn 5-stars from you, please give us a call at 888-storage or email us at [email protected].
The storage unit lacks climate control and has narrow garage access.
Business reply on Google
Thank you for leaving a rating Will. We would love to hear more about your experience so we can help make things right! Feel free to contact us at 888-storage with any specific details so we can work on improving your experience!
Facility construction caused hazardous road conditions for the local community.
Facility owner refuses to address road damage preventing access to units.