Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Facility grounds are poorly maintained and rental rates increase frequently.
Business reply on Google
We apologize for the grounds condition and payment concerns. Your feedback helps us improve. Please contact (215) 744-7588 to discuss.
delayed refund for a cancelled storage unit rental
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding your rental cancellation and refund. We understand your frustration, and we want to assure you that we take these matters seriously. Please contact us directly at (215) 744-7588 so we can address the refund issue promptly and ensure that all charges, including the lock fee, are properly handled. Our team is committed to resolving this situation to your satisfaction.
Storage unit was broken into due to security lapse.
Business reply on Google
Hi Harrison, Thank you for your review. We are sorry to hear our security failed you. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Unexpected fifty dollar monthly rate increase without prior notification
Business reply on Google
We really appreciate the 5-star review, Juan. Our team is happy that you had a great experience with Vivan. Please let us know if you have any questions.
mouse droppings found on stored items
Business reply on Google
We’re sorry to hear about your experience, Richard. It’s very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (215) 744-7588 so that we can assist with your concern.
Storage unit is infested with mice and lacks proper security
Business reply on Google
Thank you for leaving a review, Latonya. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at (215) 744-7588 regarding your concerns.
frequent rent increases for storage unit
Business reply on Google
Hi Robert, we work hard to provide a value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we find it necessary to make adjustments to our customers’ rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Additionally, you should be notified of any changes to your account. We suggest you verify your contact information with your facility.