Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Monthly storage rental rate increased significantly
Business reply on Google
Your concerns are noted regarding the price increase. We understand your disappointment. Please contact us at (602) 992-8876 to discuss options.
Significant and frequent rent increases for storage unit
Business reply on Google
Please feel free to reach out to us at (602) 992-8876 to discuss this further.
The business increased the monthly storage payment twice within one year.
Business reply on Google
Hi Edgar, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The cost of the storage unit increased after a company acquisition.
Business reply on Google
Whdea, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (602) 992-8876 so that we can learn more about your experience.
Significant rent increases and presence of suspicious individuals on site.
Business reply on Google
Sean, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (602) 992-8876 so that we can learn more about your experience.
Storage unit contents did not match the advertised description and photos.
Business reply on Google
We're sorry to hear this, Heath. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at 888-storage if you would like to discuss your experience further.
Vehicle parts were stolen from the storage facility due to security failures.
Business reply on Google
Hi George, we really appreciate you taking the time to leave a review. We're glad Doris was able to accommodate you and was nice. Providing a safe and secure facility is important to us, and we are sorry that your initial experience did not meet that standard. We are always looking for ways we can improve so we appreciate the feedback. If there is anything we can do to improve your experience, please give us a call at 888-storage.
restrictive access policies limit time and frequency of unit visits
Business reply on Google
Hi Maxx, we're sorry to hear that you were unable to access your unit. During office hours, our facility manager is available on-site to assist you with any storage needs. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access, or would like to discuss whether or not 24/7 access is available, please call us at (602) 992-8876.
Frequent and unexpected monthly rental rate increases
Business reply on Google
Hi Eric, thank you for your feedback. We understand the frustration of rate increases. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The business increased the monthly storage unit rental fee unexpectedly.
Business reply on Google
Sheree, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Facility has poor drainage causing large pools of standing water.
On-site manager harassed customer regarding difficulty opening storage unit door.
Frequent rent increases and poor property lighting restrict unit access.