Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and falsely accused customer of property damage.
Business reply on Google
We value your input. We apologize for the experience you had. Please feel free to contact us at (602) 992-7055 to discuss this matter further.
Staff provided inaccurate information regarding rental price increases.
Business reply on Google
We value your input and are sorry to hear about your experience. Please feel free to reach out to us at (602) 992-7055 to discuss this further.
Property damaged by workers and rent increased without prior notice
Business reply on Google
Please contact us at (602) 992-7055 to discuss your concerns further.
The storage unit rental rate increased by sixty-eight percent.
Business reply on Google
Hi Jimmy, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!
The business significantly increased the monthly rental rate.
Business reply on Google
We're sorry to hear about your experience. Please feel free to reach out to us at (602) 992-7055 to discuss this further.
Customer cannot access life-saving medication due to facility being closed.
Business reply on Google
Dave, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (602) 992-7055 so that we can learn more about your experience.
Customer forced to move units and pay significantly higher rental fees.
Business reply on Google
Apologies for any inconvenience you experienced. We understand your frustration and appreciate your feedback. Thank you for sharing your experience.
The business significantly increased rental rates shortly after move-in.
Business reply on Google
Your feedback is important to us. Please feel free to reach out to us at (602) 992-7055 to discuss this further.
Phone support staff were unhelpful and unfriendly
Business reply on Google
Thank you for sharing feedback, Raven. We're sorry to hear you're unhappy with your experience renting with us. We'd love a chance to make things right, please call us at (602) 992-7055.
Frequent rate increases and refusal to pro-rate final month's rent.
Business reply on Google
Hi Erroshun, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! Please call us at 888-storage if you need further assistance with your storage needs.
Staff provided dishonest information regarding storage unit policies.
Automated account closure process felt suspicious to the customer
Manager was rude and threatened collections immediately after notice was given.
Business reply on Google
We're so sorry to hear that your experience with us was not positive. We’d like to help. If you haven't done so already, please reach our customer support team with your space number and contact information. They can be reached 24/7 by phone at 866-865-7695 or at myaccount.lifestorage.com/contact/.
Personal property was stolen from the storage unit.
Staff requested sensitive personal information and exhibited unprofessional behavior.
Manager aggressively accused customer of fuel theft and overcharged for gas.
customer unable to access storage facility gate on first day