Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The company implemented an unexpected and significant monthly rental rate increase.
Business reply on Google
We value your input, Alexander. Please feel free to reach out to us at (623) 582-6227 to discuss your concerns further.
Extreme heat inside the storage facility during summer months
Business reply on Google
Thank you for your feedback about our clean facility and location. We understand summer heat can be challenging when accessing storage.
The business unexpectedly doubled storage rental prices despite prior promises.
Manager harassed customer for resting in car during extreme heat
Unexpected increase in monthly storage fees without prior notification.
Business reply on Google
Thank you for the kind words, Michael. We would love to help! Our team is here to serve you, so give us a call at (623) 582-6227 if you need any future assistance.
Broken access control system and poor facility maintenance
Business reply on Google
Thank you for taking the time to share your experience, Recrutr911. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (623) 582-6227 if you need anything.
Unannounced rent increase and lack of communication from management.
Business reply on Google
Hi Steve, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Discrepancy regarding the square footage of the storage unit.
Corporate customer support is unresponsive and difficult to reach.
Monthly storage fees exceed the value of the stored items.
The customer was overcharged for moving boxes.