Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
facility has a persistent rodent infestation damaging stored personal items
Business reply on Google
We're thrilled to hear that you had a positive experience with Kate at Extra Space Storage, Scott! Thank you for taking the time to share your feedback. If you ever need anything, feel free to reach out to us at (602) 493-2413.
Frequent rate increases and unprofessional staff behavior regarding billing inquiries.
Business reply on Google
We regret to hear about your experience with rate increases and staff conduct. Please contact us at (602) 493-2413 to resolve your concerns. Thank you, Amy.
Management terminated a long-term customer storage agreement without cause.
Business reply on Google
We understand your frustration with the new management decision after 7 years of on-time payments. Please contact us at (602) 493-2413 to discuss this situation.
storage unit price increased and broken light remains unfixed
Business reply on Google
Your feedback is invaluable to us. We apologize for falling short on your storage unit experience. Please feel free to reach out to us at (602) 493-2413 to address any concerns you may have.
Manager prohibited customer from switching units to secure promotional pricing.
Business reply on Google
Hi Chris, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and nice staff, so we do our best to make sure we are able to provide that! We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Unattended office and rude staff caused customer wait times.
Business reply on Google
Hi Matt, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
Monthly rental price increased significantly over five years.
Business reply on Google
Hi Ted, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The facility increased the monthly rental rate by forty percent.
Business reply on Google
Hi Linda, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.