Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The monthly storage rental fees increased significantly over time.
Business reply on Google
We're concerned to hear about the price increase you experienced. Please feel free to reach out to us at (602) 275-0147 to discuss this further.
The storage facility has a cockroach infestation.
Business reply on Google
Thank you for bringing this to our attention. Please contact us at (602) 275-0147 to discuss this further.
The business repeatedly increased monthly storage unit rental fees.
Business reply on Google
Thank you for bringing this to our attention. Please contact us at (602) 275-0147 to discuss your concerns further.
The business increased rental rates despite promises that they would not.
Manager harassed customer and increased rates after complaints were filed.
Business reply on Google
We sincerely apologize for the inconvenience you experienced with our manager and the situation you faced. We deeply value your feedback and will take this seriously to improve our services. Your feedback will help us to better serve our customers and ensure that everyone has a positive experience. We appreciate you bringing this to our attention and will work to ensure that this does not happen again in the future.
Manager provided misleading information regarding mandatory fees and lock charges.
Business reply on Google
Hi Scott, we understand that additional fees can be frustrating. We require our tenants to purchase our locks which are a disk or cylinder lock to ensure the highest level of security at Extra Space Storage. We understand that additional fees can be frustrating. For additional details on insurance fees and policies please visit our website FAQ section, stop by the office, or give us a call at 888-STORAGE.
Monthly rental fees increased despite a decrease in market rates.
Business reply on Google
We're sorry to hear this, Jackson “jax” West. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Business sold storage unit despite customer setting up automatic payments.
Business reply on Google
We really appreciate you taking the time to share your feedback, Diana. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
Monthly storage fees were increased significantly after three months of use.
unreasonable rent increases and security concerns regarding facility access and loitering
Business reply on Google
We're disappointed to hear this, Cheryl. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We consider security our top priority and are very sorry to hear about your experience. If you'd like to speak with us about your concerns, please give us a call at 888-storage.
unauthorized individuals on premises and unprofessional conduct by management
Business reply on Google
Hi Steven, we really appreciate you taking the time to leave a review. We are disappointed to hear that you are not satisfied with your visit. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. If there is anything we can do for you in the meantime, we are here to help and can be reached at (602) 275-0147.
website advertised promotion is not honored by the local office
Business reply on Google
Hi Lm, thank you for your feedback. We would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Lack of restroom facilities and inflexible refund policy for move-out dates.
Business reply on Google
Hi Marilyn, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! Please give us a call at 888-storage so that we can speak with you further about your concerns.
The business increased the agreed rental price by 25 percent.
Business reply on Google
Hi Ben, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available at 888-storage.
The storage unit dimensions are smaller than advertised.
Business failed to honor promotional offer and misrepresented mandatory insurance…