Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Frequent rent increases and high late fees caused loss of property.
Business reply on Google
Rich, we are disappointed to hear about your experience with rent increases and late fees resulting in loss of belongings. Please contact us at (602) 872-7386 to discuss.
Unexpected and significant price increases without prior notification
Business reply on Google
We strive to provide transparent pricing to all our customers and we apologize for any confusion. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Life Storage - Phoenix.
Storage unit rental rates increased significantly without clear notification.
Business reply on Google
We're sorry to hear about your experience, Jacob. We strive to provide transparent pricing and will address this issue immediately.
Significant price increase for storage unit rental
Business reply on Google
Thank you Keith for your feedback! We're glad to hear you had a positive experience with our front desk staff. We understand your concerns regarding the change in management and pricing adjustments. We strive to provide value and understand the importance of pricing transparency. If you have any further questions or concerns, please don't hesitate to reach out at 800-800-3456.
Excessive rent increases and unfair late fee billing practices.
Business reply on Google
Thank you for leaving us a rating, Katie. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (602) 872-7386 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Restroom access is severely restricted due to office operating hours.
Facility maintenance declined and storage costs increased after change in ownership.
The storage unit rental fees are too expensive.
customer charged for fuel despite returning truck with full tank