Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit rent increased by over one hundred percent
Business reply on Google
We're disappointed to hear about your experience. Please accept our apologies.
Theft occurred in storage unit and management failed to provide notification.
Business reply on Google
We apologize for falling short. This security concern is serious. Please contact us at (210) 934-2221 immediately to resolve this issue.
Storage unit contents auctioned after alleged billing and communication issues.
Business reply on Google
We understand your frustration with this situation. Please contact us at (210) 934-2221 so we can address your concerns directly.
The storage unit rental price increased significantly after a business acquisition.
Business reply on Google
Please contact us at (210) 934-2221 to discuss your storage needs and available options in detail.
Poor service quality following a business acquisition transition
Business reply on Google
We are sorry to hear about your experience with the recent transition. Please feel free to reach out to us at (210) 934-2221 to discuss any concerns you may have.
Air conditioning unit has been broken for five weeks.
Business reply on Google
Hi Card Boyz, thank you for bringing this to our attention. We understand the inconvenience and apologize for your experience. We are currently in communication with our maintenance team and will reach out once we have more information. Please reach out to us at 833-635-0500 or [email protected] if you have any questions. Sincerely, Lockaway Storage - Rittiman
Storage unit was broken into and all items were stolen.
App-based unit access fails frequently and billing support is unavailable.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Michelle. We set a high standard for ourselves and our storage facility, and we regret to hear that standard was not met in your interaction with us. Please get in touch with us at 833-635-0500 or [email protected] and we'd be happy to help you out. Sincerely, Lockaway Storage - Rittiman
Frequent rent increases and safety concerns regarding unauthorized residents on site.
Business reply on Google
Thank you for providing your feedback, Allen. Our pricing is comparable to similar properties in the area, and we feel we provide good value given our central location and extensive amenities. We try to offer a wide array of storage options for every budget, please get in touch with us at (210) 822-6700; we'd be happy to see if a different option may suit your needs and discuss your concerns. Sincerely, Lockaway Storage - Rittiman
facility has security issues, broken equipment, and unresponsive customer support
Business reply on Google
Thank you for letting us know your feedback, Bret. Your feedback helps us get better. At Lockaway Storage - Rittiman, the safety and security of our customers and their possessions are a priority. The gate access is until 10pm for added security so everybody is not coming onto the property at all hours of the night. Please contact us at (210) 822-6700 so we can further discuss these issues with you. Sincerely, Lockaway Storage - Rittiman
Bluetooth storage unit lock is frequently broken and inaccessible
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Rusten Ramsey. We set a high standard for ourselves and our storage facility, and we regret to hear that standard was not met in your interaction with us. Sincerely, Lockaway Storage - Rittiman
Customer alleges theft of stored property and lack of camera footage.
Business reply on Google
Thank you for letting us know your feedback, Ryan Curtis. Your feedback helps us get better. At Lockaway Storage - Rittiman, the safety and security of our customers and their possessions is a priority. Please reach out to us at (210) 822-6700 so we may further discuss this issue with you. Sincerely, Lockaway Storage - Rittiman
Insufficient staff, missing items, and high pricing at storage facility.
Business reply on Google
Thank you for providing your feedback, Lizzie. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive amenities. We have numerous carts throughout the building at all times for the conveience of our customers so we are sorry to hear that you were unable to locate any while transporting your items. Please get in touch with us at (210) 822-6700 to discuss your missing items as we do not keep customer keys in the office. Sincerely, Lockaway Storage - Rittiman
Storage unit was broken into and personal property was stolen.
Business reply on Google
Thank you for providing your feedback, Foram Bhatt. We strive for 5-star service every time someone uses our storage facility and truly regret to hear that standard was not met in your experience with us. Please get in touch with us on (210) 822-6700 to let us know how we can earn your 5-star approval. Sincerely, Lockaway Storage - Rittiman
Unfulfilled referral promises, frequent lockouts, and excessive price increases.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Cameron Schleusner. We set a high standard for ourselves and our storage facility, and we regret to hear that standard was not met in your interaction with us. We will look into to this matter. Sincerely, Lockaway Storage - Rittiman
The storage unit rental price was considered too expensive.
Business reply on Google
Thank you for providing your feedback, Candace. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive amenities. We are glad you were able to take advantage of our promo for those 3 months and we thank you for your business. We try to offer a wide array of storage options for every budget, please get in touch with us at (210) 822-6700 and we'd be happy to see if a different option may be available to suit your needs in the future. Sincerely, Lockaway Storage - Rittiman
rat infestation in storage unit caused damage to personal property