Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit was broken into and facility security features are failing.
Business reply on Google
Apologies for any inconvenience. This break-in situation is unacceptable. Please contact us at (210) 651-3721 to discuss this urgent matter immediately.
Unexpected rent increases and poor facility maintenance and staff conduct.
Business reply on Google
Hi Jonathan, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Life Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Long-term customer charged significantly higher rates than new customers.
Business reply on Google
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the pricing issue. Please feel free to reach out to us at (210) 651-3721 for further assistance.
Monthly storage rental rates increased significantly without prior customer notification.
Business reply on Google
Please contact us at (210) 651-3721 to discuss this matter further.
Unexpected price increase and failure to maintain climate control standards.
Business reply on Google
We regret to learn about your experience. Please contact us at (210) 651-3721 to discuss your concerns further.
excessive price increases and lack of facility security
Business reply on Google
Apologies for any inconvenience caused by the price increase. Thank you for reaching out.
Outlets blocked while monthly storage fees increased significantly.
Business reply on Google
Apologies for any inconvenience, we understand your frustration. Please contact us at (210) 651-3721 so we can address your concerns and work towards a resolution.
Unexpected rent increases and unfair late fees charged upon move out.
Business reply on Google
We take your feedback seriously and apologize for any inconvenience you have experienced. Please contact us at (210) 651-3721 to discuss your concerns further.
The storage units lack adequate air conditioning for the temperature.
Business reply on Google
Thank you for leaving us a rating, Casey. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Unexpected price increase on storage unit rental
Business reply on Google
Hi Sheri, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
monthly rent doubled after six months of storage
Business reply on Google
We're sorry to hear this, Tiffany. We really appreciate your feedback and would love the chance to make things right. Please call us at (210) 651-3721.
Storage unit break-in occurred due to a faulty security gate.
Unexpected monthly storage fee increases and poor facility accessibility
Lack of available carts for moving items to storage units
Climate control system has been broken for several months
The business increased the quoted price upon the customer's arrival.
Temperature control unit was broken without customer notification or refund
Unfair late fees charged due to website payment system errors
Storage units lack adequate security and privacy between partitions.