Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
significant and frequent rent increases for long-term storage unit customers
Business reply on Google
We apologize for any inconvenience caused by the unexpected rent increase. Please feel free to reach out to us at (210) 319-7400 to discuss this further.
storage unit rental fees increased significantly over time
Business reply on Google
Sorry for any inconvenience caused by the pricing changes. We appreciate your kind words about our facility and staff. If you have any further concerns, please feel free to reach out to us at (210) 319-7400.
The cost of storage units has increased significantly over time.
Business reply on Google
Your feedback is very important to our team, Joe. We're sorry to hear you're unhappy with your experience. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
frequent price increases and lack of prorated refund upon move out
Business reply on Google
Thank you for sharing your feedback with our team, Arthur. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
The business significantly increased monthly storage rental fees.
Business reply on Google
We're sorry to hear this, Adrienne. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
Management is frequently absent and payment processing is difficult.
Business reply on Google
Your feedback is very important to our team, Jesse. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.