Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The facility has difficult navigation and outdated elevators.
Business reply on Google
We understand your concerns about the navigation challenges and elevator situation. Thank you for your feedback.
Pest damage to furniture and ineffective insurance coverage.
Business reply on Google
We sincerely apologize for your experience with the rodent damage and insurance claim issues. Please contact us at (210) 692-4959 to discuss your concerns directly with our management team.
Elevator malfunction and locked stairwell doors restrict building access.
Business reply on Google
Thank you for your feedback! We're glad to hear you found the facility clean and well-maintained. We apologize for any confusion navigating the building and for the inconvenience with the elevator. Thank you for choosing Extra Space Storage.
excessive rent increases and poor facility maintenance
Business reply on Google
We sincerely apologize for the maintenance issues, price increases, and inconvenience you experienced. Please call (210) 692-4959 so we can address your billing concern and improve our service quality.
Frequent and significant rent increases occurred every four to six months.
Business reply on Google
We appreciate your detailed feedback and are glad you found our facility clean and secure. We're especially pleased that Amy provided exceptional customer service during your move-out process. However, we're concerned to hear about the issues you faced with the elevators and rent increases. We understand how frustrating these experiences can be, and we take your comments seriously. Our team is always working to improve our services and maintain our facilities. Please feel free to reach out to us at 888-STORAGE to discuss your concerns further. Your input is valuable in helping us enhance our customer experience. Thank you for taking the time to share your feedback with us.
Facility manager stole personal property from a rented storage unit.
Business reply on Google
Hi Shauntae, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (210) 692-4959?
Staff made rude comments and the communal dumpster was locked.
Business reply on Google
Hi Michael, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to improve. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Storage unit rent increased significantly over a two year period.
Business reply on Google
Your feedback is very important to our team, Jaime. We're sorry to hear you're unhappy. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.