Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected price increases and mandatory fees after initial lease signing.
Extreme and frequent price increases for storage units
Business reply on Google
We apologize for falling short with facility maintenance and pricing concerns. Please contact us at (210) 489-1539 to discuss your experience.
Staff member blocked access to unit and exhibited unprofessional behavior.
Business reply on Google
We apologize for the access code issues and unprofessional treatment during your move-out. Please contact us at (210) 489-1539 to resolve this matter.
significant and frequent rent increases after initial promotional period
Business reply on Google
Your concerns are noted about pricing and facility issues. We understand your frustration. Please contact us at (210) 489-1539 to discuss your rate increase.
Unexpected rate increases and failure to honor promotional pricing
Business reply on Google
We sincerely apologize for the pricing concerns. Please contact us at (210) 489-1539 to discuss your experience with promotional rates and recent price changes.
Frequent fee increases, mandatory insurance, and unhelpful staff.
Business reply on Google
Sorry for any inconvenience with fees, insurance requirements, staff friendliness, and bathroom maintenance. Please contact us at (210) 489-1539 to discuss your concerns.
Inadequate temperature control and poor cellular and internet connectivity in storage…
Business reply on Google
Your feedback is invaluable to us. We apologize for any inconvenience you have experienced. Please feel free to reach out to us at (210) 489-1539 to discuss your concerns further.
Significant unexpected monthly rent increase shortly after signing lease
Business reply on Google
We understand your frustration with the rate increase, Diego. Please contact us at (210) 489-1539 to discuss your concerns immediately.
Staff obstructed police access and exhibited unprofessional, aggressive behavior toward…
Business reply on Google
Your concerns are noted. Please feel free to reach out to us at (210) 489-1539 to discuss this matter further.
The storage facility temperature is too warm.
Business reply on Google
Thank you for your feedback. We appreciate the kind words about our facility and have noted your comments about the temperature for review.
The storage unit rental price doubled within six months.
Business reply on Google
Please excuse any inconvenience caused by the recent price increase. Will you please call us at 888-storage to discuss what options we may have?
Inconvenient elevator security protocols and restricted access hours hindered the move.
Business reply on Google
We're sorry to hear about the challenges you faced during your move. We understand that the security measures, particularly the elevator code system and door timing, caused unexpected difficulties for you. We appreciate your feedback as it helps us improve our services. Please feel free to reach out to us at (210) 489-1539 to discuss your experience further. We would like to address your concerns and explore ways to make future moves smoother for our customers.