Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage units are infested with rats and rat droppings.
Business reply on Google
It's unfortunate to hear about your experience at Extra Space Storage. Please contact us at (210) 222-2618 to discuss this matter further.
frequent and significant increases in monthly storage rental rates
Business reply on Google
We are sorry to hear about the rate increases. We understand your concerns about pricing changes. Please contact us at (210) 222-2618 to discuss your account.
Store manager exhibited unprofessional and condescending behavior toward customer
Business reply on Google
Your concerns are noted. Please feel free to reach out to us at (210) 222-2618 to discuss this further.
Customer charged for redundant insurance despite providing proof of existing coverage.
Business reply on Google
We're grateful for your detailed feedback. We're glad to hear about your positive experience with Krista and that she was patient, and helpful during your account setup process. We understand that there's a lot of information to take in, and we appreciate Krista's efforts to ensure you understood everything. Your safety and comfort are important to us, and we take these matters seriously. We appreciate you bringing this to our attention. Thank you for reaching out and sharing your experience. Your feedback helps us improve our services and address any issues that may arise. We value your business and hope to continue providing you with a positive storage experience.
Staff at the facility are rude and unprofessional.
Business reply on Google
We are disappointed to hear about your experience at Life Storage - San Antonio. Please feel free to contact us at (210) 222-2618 to discuss this further.
Frequent unexpected price increases and inadequate climate control in storage unit.
Business reply on Google
Apologies for any inconvenience caused by the unexpected price increases. Your feedback has been noted regarding the temperature control. Thank you for sharing your experience.
Access codes failed preventing entry and causing significant logistical issues.
Business reply on Google
We are deeply sorry for any inconvenience you experienced, Scott. Thank you for bringing this to our attention. We will review our processes and make the necessary changes to ensure that this does not happen again. We value your feedback and appreciate your continued business.
Unexpected monthly storage fee increase of sixty-two percent
Business reply on Google
We are sorry for any inconvenience you have experienced with our pricing. We take your concerns seriously and are committed to providing our customers with the best possible experience. Our team is currently looking into this matter and will reach out to you shortly to address your concerns. We appreciate you bringing this to our attention.
Frequent rent increases and broken windows compromising facility security
Business reply on Google
Hi Justin, We're sorry to hear about your bad experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The business significantly increased the monthly rental rate after a few months.
Business reply on Google
Hi Cecilia, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
Staff unable to provide assistance or access to the office.
Business reply on Google
Hi Gerrit, we understand that additional fees can be frustrating. We require our tenants to purchase our locks which are a disk or cylinder lock to ensure the highest level of security at Life Storage - San Antonio. Don’t hesitate to call us at 888-storage if you need anything.
Storage rental fees increased by fifty percent over two years
Business reply on Google
Hi M, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
Multiple items were stolen from storage units at this facility.
Staff member was disrespectful and rude to the customer.
The staff member at the front desk was rude to customers.
Business reply on Google
Sandra, we're so sorry to hear that your experience with us was not positive. We’d like to help. If you haven't done so already, please reach our customer support team with your space number and contact information. They can be reached 24/7 by phone at 866-865-7695 or at myaccount.lifestorage.com/contact/.
Staff member was unprofessional and failed to attend scheduled appointment.
Business was locked during posted operating hours
The staff member was rude and unprofessional during the interaction.
Manager displayed unprofessional behavior and rude conduct toward a potential customer.
unexpected price increases and rude staff member