Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Excessive price increases and poor customer service regarding payment methods.
Business reply on Google
We apologize for falling short, Dolly. Misinformation about ACH and the late fee are valid concerns. Please call us at (210) 718-0827 to resolve your billing issue directly.
Frequent rent increases, gate app malfunctions, and facility security concerns.
Business reply on Google
Your thoughts are important to us. Sorry about the rent increases, app issues, and break-ins. Please call (210) 718-0827 to discuss your concerns.
frequent and significant increases in monthly storage unit rental fees
Business reply on Google
Hi Mitchell, thank you for taking the time to share your experience with us. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 833-635-0500 or [email protected] to discuss what other options we may have for you? Sincerely, Lockaway Storage - Nakoma
Staff member is unprofessional and ignores safety concerns regarding stored fuel.
Business reply on Google
Tim Knoeppel, We're sorry this happened and will be looking into this further. Please email us at [email protected] with additional details from your experience and provide us with an email or phone number we can reach you at. Someone from our team will be contacting you shortly. Thank you.