Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business significantly increased monthly storage rental rates unexpectedly.
The storage facility gate is left open, leading to property damage.
Business reply on Google
We apologize for falling short of your security expectations, Alexis. Please contact us at (619) 291-4362 to address this serious matter immediately.
Theft occurred and insurance claim was denied due to policy terms.
Business reply on Google
We are disappointed to hear about the break-in and insurance issues. Please contact us at (619) 291-4362 to discuss your security concerns and pricing transparency.
Facility has pest infestation and stored items smell like smoke.
Business reply on Google
Thank you for sharing your concerns. We take pest control and facility maintenance seriously. Please contact us at (619) 291-4362 to address these issues.
Customer experienced racial discrimination and harassment by facility staff members.
Business reply on Google
We apologize for this discriminatory treatment. This is unacceptable and we take this seriously. Please contact us at (619) 291-4362 immediately.
The facility is in poor condition and requires reconstruction.
Business reply on Google
It's unfortunate to hear about your experience at our Mission Valley location. Please feel free to reach out to us at (619) 291-4362 to discuss your concerns further.
Customer was assigned a storage unit requiring stairs for heavy items.
Facility increased monthly rental rates significantly during customer deployment
Business reply on Google
Thank you for leaving us a rating, Morgan. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Frequent rent increases and concerns regarding facility security.
Business reply on Google
Hi Rocky, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Don’t hesitate to stop by the office if you need anything.
Significant and unexpected monthly storage fee increases
Business reply on Google
Hi Marshall, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Facility lacks climate control and has poor accessibility and parking.
Business reply on Google
Justin, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!
Multiple storage units robbed with management withholding security footage
Business reply on Google
Hi Jessica J., we consider security our top priority and are very sorry to hear about your experience. We value you as a customer and would love the opportunity to look into this. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (619) 291-4362?
frequent price increases and lack of promotional transparency
Business reply on Google
Hi Linh. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Storage unit was infested with rats damaging stored property
Business reply on Google
Hi Kaley, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE
Reserved unit was rented to another customer despite existing reservation.
Business reply on Google
Hi Michele, thank you for taking the time to share your feedback. We're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Storage unit broken into multiple times and difficult facility access.
Business reply on Google
Hi, M Mcavin, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-Storage?
The facility bathroom is unsanitary and staff failed to clean it.
Poor communication regarding facility changes and difficulty contacting local management.