Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
rat infestation caused damage to stored personal property
Staff failed to provide access information for the storage unit.
Business reply on Google
We apologize for falling short with your storage access issues and unprofessional service, Alexis. Please contact us at (619) 263-6979 to resolve this immediately.
Staff provided inaccurate billing information and exhibited unprofessional, hostile…
Business reply on Google
We are deeply concerned to hear about your experience, Michael, and the issues you've encountered with our team members, Sara and Celina. The unprofessional conduct and lack of effective communication you've described regarding your billing inquiries and request for a printed, itemized copy of all charges is not acceptable. We understand your frustration with receiving inconsistent balance information during your telephone conversations and the inaccurate data displayed in our mobile application. The treatment you received when requesting documentation of your charges is particularly troubling, especially given the sensitivity of your circumstances that were known when your unit was assigned. We take these service concerns and billing discrepancies very seriously and want to address them immediately. Please contact us at (619) 263-6979 so we can resolve these billing and service concerns and ensure you receive the professional assistance you deserve.
Staff member harassed customer regarding unit usage and rent increased frequently.
Business reply on Google
Please accept our apologies for the harassment and unprofessional behavior you experienced from our staff member, Matthew. We understand how frustrating this situation must have been, especially after being a loyal customer for over 2 years. The treatment you described is not acceptable and does not reflect the standards we strive to maintain. We take your concerns about our employee's conduct very seriously and want to address this matter properly. We would appreciate the opportunity to discuss this situation with you in detail. Please contact us at (619) 263-6979 so we can look into this incident further and work toward a resolution.
Inadequate security measures and misleading information regarding unit surveillance.
Business reply on Google
Thank you for sharing your concerns. We acknowledge your feedback and apologize for the experience you had. Please feel free to reach out to us at (619) 263-6979 to discuss this further.
Staff accessed storage unit and provided unprofessional customer service.
Business reply on Google
Your concerns are noted. We regret to learn about your disappointing experience with our storage facility. We understand your frustration regarding the lock replacement and unit entry procedures that occurred during your 45-day lapse period while you were out of state. We acknowledge that the lack of communication about these processes contributed to your concerns about the security of your personal belongings. We also recognize that the interaction you had with our representative regarding escalation and potential credits did not meet your expectations for professional customer service. Your feedback about the importance of empathy, accountability, and clear communication when addressing customer concerns is valuable to us, and we appreciate you taking the time to share your experience.
Storage unit infested with mice and management refused unit transfer
Business reply on Google
We apologize for the pest issues and rate concerns you experienced. We understand your frustration with the mouse infestation and transfer restrictions. Please contact us at (619) 263-6979 so we can address these problems and work toward a solution.
The business charged for a full month instead of prorated days.
Business reply on Google
We sincerely apologize for falling short with the billing confusion regarding the monthly charges, especially after you were initially told that you would only be charged for the days used during your 5-day storage period. We understand how disappointing this experience must have been for you, particularly since our team's initial helpfulness and going above and beyond created positive expectations that were not met in the end. This billing discrepancy should not have occurred, and we recognize that the confusion around the charges has understandably led to your disappointment with our service. Please contact us at (619) 263-6979 so we can work together to resolve this billing issue and address your concerns directly.
Pest infestation in storage unit and frequent rental rate increases.
Business reply on Google
We're sorry to hear about the issues you experienced with your unit. Please feel free to reach out to us at (619) 263-6979 to discuss this further.
unauthorized price increases and theft due to non-functional security cameras
Business reply on Google
We're disappointed to hear about your experience and the issues you encountered during your time with us. We take customer concerns seriously and would like the opportunity to address your specific situation. Please feel free to reach out to us at (619) 263-6979 to discuss this further. We aim to resolve any misunderstandings and improve our services based on customer feedback.
Storage unit rental rates increased significantly after the initial promotional period.
Business reply on Google
We understand your frustration with the rate increase from $70 to $140. We apologize for any confusion regarding the promotional rate and its expiration. Our team strives to provide clear communication about our pricing structure. We would like to address your concerns and explain the situation in more detail. Please contact us at (619) 263-6979 so we can discuss your specific account and explore potential solutions to better meet your storage needs.
Unit was broken into and infested with rat feces
Business reply on Google
We sincerely apologize for your negative experience. These issues are unacceptable, and we take them seriously. Please contact us at (619) 263-6979 to address your concerns immediately.
Business significantly increased monthly rent after initial promotional period ended.
Business reply on Google
We sincerely apologize for the miscommunication regarding rental rates and promotional pricing. Please call us at (619) 263-6979 to discuss your concerns. We value transparency and want to address this situation.
storage unit is dirty and has a foul odor
Business reply on Google
It's regrettable to hear about your experience. Please feel free to reach out to us at (619) 263-6979 to discuss this further.
Rodent infestation and unit burglary with poor management response
Storage unit infested with rodents and suffered a break-in.
Frequent unnotified price increases due to incorrect customer contact information.
Business reply on Google
We sincerely value your input and appreciate you taking the time to share your experience. We are deeply sorry for falling short of your expectations and for the multiple issues you encountered during your time with us, particularly regarding price increases and address inaccuracies. We understand how frustrating this must have been for you. Our goal is to provide excellent service to all our customers, and we failed to meet that standard in your case. We would very much like the opportunity to address your concerns and find a resolution. Please feel free to contact us at (619) 263-6979 to discuss this matter further. We are committed to improving our processes and customer communication to prevent similar situations in the future.
Facility is infested with rats causing damage to stored personal property.
Business reply on Google
Hi Mike, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help!
Staff provided misinformation and withheld pertinent lease information.
Business reply on Google
Your feedback is important to us, and we sincerely appreciate you taking the time to share your experience. We apologize for falling short in providing accurate information during your interactions with our regional representative and manager. We strive for clear and transparent communication, and it's disappointing to hear that we did not meet this standard in your case. We would like to understand more about the specific misinformation you received and address any concerns you may have. Please feel free to reach out to us at (619) 263-6979 to discuss this matter further. Your input will help us improve our communication processes and ensure better service for future customers. Thank you for bringing this to our attention, as it allows us to identify areas where we need to improve.
Storage unit monthly rental rate doubled without prior customer notification
Business reply on Google
We sincerely apologize for the frustration caused by the unexpected pricing changes you experienced. It's unfortunate to hear about your experience, and we understand how this can be disappointing. We value your feedback and would like to address your concerns directly. We aim to provide transparent and fair pricing to all our customers, and we regret that this was not your experience. We take your feedback seriously and will use it to review our communication processes regarding rate changes. We're glad to hear that you found our facility satisfactory and that our staff, particularly Michael, provided excellent service. However, we recognize that the positive aspects of your experience were overshadowed by the pricing issue. Please feel free to reach out to us at (619) 263-6979 to discuss this matter further. We'd appreciate the opportunity to review your account, explain any pricing policies, and explore potential solutions to ensure a satisfactory resolution. Our team is committed to addressing your concerns and finding a way to improve your experience with us.