Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Facility maintenance issues and significant rent increases over time.
Business reply on Google
Please contact us at (408) 293-9397 to discuss your concerns further.
Manager was unavailable for four hours despite multiple inquiries.
Business reply on Google
Apologies for any inconvenience. We understand your frustration and would like to address this matter promptly. Please contact us at (408) 293-9397 for further assistance.
The business increased the monthly storage rent by one hundred percent.
Business reply on Google
Hi Arifa, thank you for the feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Unexpected rate increase and threat of account termination by staff
Business reply on Google
Tom, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Bilal Omar did not reflect that. If you'd like to share additional details with our team, please don't hesitate to reach out to us at (408) 293-9397.
Storage unit rental rate increased significantly within a short period.
Business reply on Google
Hi Ricardo, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Monthly storage fees increased unexpectedly without clear justification.
Business reply on Google
Thanks! We're so appreciative of your excellent rating, Alisa! We are here for you if you need anything.
unauthorized price increases and lack of notification regarding policy changes
Business reply on Google
Hi Fariba, thank you for the feedback. We're sorry to hear you were not notified about this increase prior to being automatically charged. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Stop by our office if you need anything in the future!
facility lacks basic amenities like trash disposal and restrooms
Business reply on Google
Hi Mirardo, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
The business doubled the rental price after two months.
Business reply on Google
Hi Stan , thank you for sharing your feedback with us. We are sorry to hear that you're unhappy with your experience. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Storage units are frequently being broken into by intruders.
Business reply on Google
Danger, thanks for the review. We are always looking for ways to improve, we would like a chance to discuss this in detail? Give us a call at (888)-STORAGE or stop by the office.
Storage unit was broken into and items were stolen.
Business reply on Google
Thank you so much for your feedback, Christopher. We really appreciate you taking the time to share your experience with us. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail about your concerns. Feel free to call us anytime at 888-storage.
Facility theft and deceptive billing practices regarding promised rental rates.
Business reply on Google
Thanks for the review, Rachael. We appreciate your feedback. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage.
Staff member was rude and elevator cleanliness is a concern.
Poor facility maintenance, lack of emergency support, and unhelpful staff.
The business repeatedly increased the monthly storage rental fees.
The facility refused to refund a small remaining balance after vacating.