Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Significant rent increases and long-term broken facility access door.
Business reply on Google
Nathaniel, we're sorry to hear about the frustration you experienced with the door near your storage unit being out of commission for an extended period, which caused inconvenience. We also understand your concern regarding the changes in your storage rate over the years. On a positive note, we're glad to know your belongings were secure during your time with us and that you found our team generally helpful when you called, even providing courtesy calls. We want to ensure our customers have the best possible experience. If you would like to discuss your past experience further, please contact us directly at 888-STORAGE. Thank you for sharing your feedback.
The storage facility gate is malfunctioning preventing access to stored items.
Business reply on Google
Thank you for bringing this to our attention. Please contact us at (408) 708-2767 to address the issue with the gate promptly.
Monthly storage rental rates increased significantly within one year.
Business reply on Google
Thank you for your kind words and are pleased to hear that our staff was able to assist you with moving your unit. Thank you for choosing Life Storage - San Jose.
frequent and significant rent increases after initial promotional period
Business reply on Google
Please feel free to reach out to us at (408) 708-2767 to discuss your concerns further.
both elevators are broken preventing access to storage unit
Business reply on Google
We apologize for any inconvenience caused by the broken elevators. Please contact us at (408) 708-2767 to discuss this matter further.
Rude staff, poor facility maintenance, and frequent rent price increases.
Business reply on Google
Sorry for any inconvenience. We apologize for falling short on your expectations. Thank you for your feedback.
Unexpected price increase and unprofessional staff behavior
Business reply on Google
Hi Steven, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.