Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Company increased storage rental fees without proper customer notification.
Business reply on Google
Your feedback is important to us. We acknowledge your concerns and aim to address them promptly. Thank you for sharing your experience.
The company significantly increased storage rental rates after the initial contract.
Business reply on Google
Hi Isaak, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at (408) 265-3510.
The business increased rental rates shortly after the initial sign-up period.
Business reply on Google
Hi Dave, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Missing lock and unexpected facility closure caused scheduling issues.
Business reply on Google
Your feedback is very important to our team, Gabby. We know a smooth move-in process is essential to a good experience, and we strive to provide that to each of our customers. We will use your feedback to improve in the future. Please call us at 888-storage if you'd like to discuss your experience in more detail.
The storage facility lacks customer restroom access.
Business reply on Google
Thank you for the feedback, Somsak. We strive to give all our customers a 5 star rating, please stop by the office so we can make things right!
Storage unit was broken into due to lack of facility security.
The business frequently increases rental rates for existing customers.