Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Elevators are broken preventing access to the storage unit.
Business reply on Google
We apologize, Cole, for falling short of your expectations. Please contact us at (408) 998-9400 to address this issue.
storage unit rental fees were increased significantly
Business reply on Google
We regret to learn about your pricing concerns and understand how frustrating this situation must be for you. We recognize that timing can be particularly challenging, especially during the holiday season. Please contact us at (408) 998-9400 to discuss your storage options. Our team would like to have a conversation with you about your specific situation and explore what alternatives might be available. We encourage you to reach out so we can better understand your concerns and work together to find a solution.
Unexpected fifty percent rent increase after promotional period ended
Business reply on Google
We understand your frustration with the rate increase and lack of clear communication about promotional pricing. Please contact us at (408) 998-9400 to discuss this matter.
Significant and unjustified monthly storage rate increases
Business reply on Google
We take your feedback seriously and appreciate you bringing these concerns to our attention. We understand your frustration regarding the rate increases and lack of communication you experienced. Our team will review our pricing practices and notification procedures to ensure they are fair and transparent. We value our customers and strive to provide a positive storage experience. Thank you for your feedback, as it helps us improve our services.
Customer property was stolen from storage unit with no resolution provided.
Business reply on Google
We're disappointed to hear about your experience at our Extra Space Storage location. We take security very seriously and are sorry to hear about the theft of your belongings. Please contact us at (408) 998-9400 to discuss this further and see how we can assist you.
Frequent rate increases and incorrect billing charges for storage unit
Business reply on Google
Hi Leigh, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The customer experienced three rent increases within one year.
Business reply on Google
Thank you for leaving us a rating, Tom. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (408) 998-9400 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
New staff member is rude and unhelpful regarding price increases.
Business reply on Google
Hi Takataka, thank you for taking the time to share your experience with us. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
Security breach due to unit wall vulnerability and unauthorized occupants.
Business reply on Google
Thank you for your review, Yvette. We are sorry to hear you had such a negative experience renting with us. We would love to discuss your experience in further detail, will you call us at 888-storage?
Personal belongings were stolen from the storage unit.
Business reply on Google
Hi Natalia, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Staff allegedly accessed storage unit and removed personal property.
Business reply on Google
Hi Gemini, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 8888-storage?
Elevators are broken and stairs are locked preventing unit access.
Business reply on Google
Leanna, we appreciate you taking the time to leave feedback. We aim to provide top-notch service and are sorry to hear your experience did not reflect that. Thank you for your patience while we work towards a solution.
Business failed to honor the quoted promotional price for storage unit
Business reply on Google
Hi Annette, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future.
Insecure facility access and undisclosed mandatory insurance fees.
Facility has poor security and unsanitary conditions due to unauthorized occupants.
Storage facility sold customer belongings due to unresolved billing issues
Storage carts were unavailable and restroom access was restricted.