Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The company increased the storage unit rental rate unexpectedly.
Business reply on Google
Your concerns are noted, Steven. Please feel free to reach out to us at (408) 289-8785 to discuss this further.
unexpected and poorly communicated storage unit rate increases
Business reply on Google
We are disappointed to hear about the pricing confusion and communication issues. Your feedback helps us improve transparency. Please contact us at (408) 289-8785.
Facility doubled rent and accessed unit without notice.
Business reply on Google
We appreciate your perspective on our space and staff. We apologize for the rent increase and lock replacement concerns. Please contact (408) 289-8785.
Presence of rats in the storage facility
Business reply on Google
Please accept our apologies for the pest issue. This is unacceptable. Please contact us at (408) 289-8785 to resolve immediately.
Unauthorized charges and theft of stored property
Business reply on Google
We apologize for the overcharge and theft issues you experienced. Please contact us at (408) 289-8785 to discuss this further.
Staff failed to return calls and was unprofessional regarding the delay.
Business reply on Google
Hi Aaron, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments.
Unauthorized charges were taken after notice to vacate was provided.
Business reply on Google
Your feedback is important to us. We're sorry to hear about your experience. Please feel free to reach out to us at (408) 289-8785 to discuss this further.
Unexpected fee increase and inability to access storage unit
Business reply on Google
Thank you for sharing your feedback with our team, Shannon. We're sorry you had a negative experience. Your feedback will be reviewed internally so we can improve our processes. Please feel free to call us at 888-storage if you'd like to discuss this in more detail.
storage unit monthly rental rate doubled within three months
Business reply on Google
Your feedback is very important to our team, Yoanna. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Storage unit lighting is inadequate and staff interaction was unpleasant.
Business reply on Google
Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Anthony! If there is anything we can do to better your experience, don’t hesitate to call us at 888-storage.
Facility manager was argumentative and repeatedly hung up on the customer.
Business reply on Google
Hi Alma, thank you for your feedback. We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
Staff member hung up on customer during rental inquiry
facility lighting is consistently broken and hallways are dark
Business reply on Google
We appreciate you leaving a review, Carnation. We're sorry to hear you're unsatisfied with your experience at Extra Space Storage. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage.
Limited parking, narrow entrance, and high temperatures inside storage units.
Business reply on Google
Thank you for giving us feedback, Nai. Our team will review this internally and hopefully we can give you a 5 star experience in the future. In the meantime, if you have any questions give us a call at (408) 289-8785.
Poor unit maintenance and insufficient, difficult to operate loading carts.
call center representative failed to provide property specific information
storage facility sold belongings after customer failed to pay late fees