Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit rental rates increased significantly without prior notice.
Business reply on Google
Please accept our apologies for the significant rate increase on your 5x5 unit from $69 to $131 without proper notice. We understand how frustrating and inconvenient this sudden change must be, especially when you were planning to use our facility for long-term storage of your seasonal gear. We also recognize that having to move your belongings due to this rate change creates a significant hassle for you. Your feedback regarding our business approach is noted, and we would appreciate the opportunity to discuss this matter with you directly. Please contact us at (206) 213-8888 so we can address your concerns.
Security failure led to theft of stored property from multiple units.
Business reply on Google
Apologies for any inconvenience. This security breach is unacceptable. Please contact us at (206) 213-8888 to discuss your experience and reimbursement options.
Significant and frequent rent increases within one year.
Business reply on Google
We take your feedback seriously regarding the unexpected rent increase. Please feel free to call us at (206) 213-8888 to discuss this further. Thank you for sharing your concerns.
Significant rent increase after the initial promotional period expired.
Business reply on Google
We apologize for falling short of your expectations with pricing changes. Please contact us at (206) 213-8888 to discuss options.
facility stopped accepting package deliveries and increased rent significantly
Business reply on Google
Thank you for taking the time to share your feedback. We're disappointed to hear about the issues you've experienced with key storage, after-hours access, and package delivery. We understand how important these services are, especially given your work as an on-call technician. We apologize for any inconvenience this has caused. We also appreciate your concerns regarding the recent rent increases and the app entry issues on the rear door. Your satisfaction is important to us, and we want to address these matters properly. We'd like the opportunity to discuss these issues in more detail and work towards a resolution. Please feel free to reach out to us at (206) 213-8888 at your earliest convenience. Our team is committed to improving your experience and addressing your concerns. Thank you for your patience and continued business.
Storage unit rental fees increased significantly without prior customer notification.
Business reply on Google
Thank you for taking the time to share your feedback with us. We're glad to hear that you initially found our facility clean and inviting, and that our staff, particularly Grace, was helpful and professional during your move-in process. We strive to provide excellent customer service and a high-quality storage experience for all our renters. We sincerely apologize for the inconvenience caused by the price increases over the course of your two-year rental period. We understand your frustration with the lack of notification regarding these changes. Your input on this matter is valuable to us, and we will take it into consideration for improving our communication processes in the future. While we're disappointed to see you go, we appreciate your honest review and the opportunity to have served you. Thank you for acknowledging our staff's friendliness and the cleanliness of our facility. We wish you all the best in your future storage needs.
Dissatisfaction with the job interview process and storage unit sizes.
Business reply on Google
We appreciate your feedback and thank you for taking the time to share your experience with us. Your concerns regarding the job interview process and parking situation have been noted. We apologize for any inconvenience you may have encountered during your visit to our facility. Our team strives to provide a positive experience for all visitors, whether they are potential employees or storage customers. We will review our procedures to ensure they are clear and efficient. Thank you again for bringing these issues to our attention.
Remote access system for storage facility is consistently malfunctioning
Business reply on Google
We sincerely apologize for the access difficulties you experienced. Please contact us at (206) 213-8888 so we can address these issues immediately.
unexpected rate increases and poor customer service communication
Business reply on Google
Thank you for sharing your concerns about our pricing and communication practices. We appreciate your feedback and take it seriously. We strive to continuously improve our services based on customer input, and your comments are valuable to us. We will review our notification procedures to ensure better communication with our customers. Again, thank you for taking the time to provide this feedback.
Unexpected monthly rent increase of one hundred dollars
Business reply on Google
We sincerely apologize for any inconvenience regarding the rate increase and for not clearly communicating about the introductory rate. We understand your frustration, especially given your long-term history with the facility. We value your feedback and would like to address your concerns directly. Please feel free to reach out to us at (206) 213-8888 to discuss this matter further. We are committed to finding a solution that works for you. Thank you for taking the time to share your experience with us.
Facility cleanliness has declined and equipment availability is insufficient.
Business reply on Google
Please feel free to reach out to us at (206) 213-8888 to discuss your concerns further. Thank you for sharing your feedback.
Staff failed to provide access to rental equipment due to errors.
Business reply on Google
We apologize for the inconvenience you experienced during your visit to Interbay Self Storage. We understand that the situation was frustrating and we apologize for any lack of communication or assistance you received. We appreciate your feedback and will take it into consideration to improve our customer service.
The facility is unstaffed and provides no way to contact management.
The business engaged in bait and switch pricing practices.
Business reply on Google
Patricia, we're sorry you feel this way. We have gone above and beyond to accommodate you as we would with any of our valued customers.